--- title: "DHSC Email Marketing System Re-Procurement Market Engagement" ocid: "ocds-b5fd17-e6af4017-d9ae-402d-a1bf-14fe686abc44" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e6af4017-d9ae-402d-a1bf-14fe686abc44" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e6af4017-d9ae-402d-a1bf-14fe686abc44.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-e6af4017-d9ae-402d-a1bf-14fe686abc44.json" source: "Contracts Finder" current_stage: "Planning" buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE" published: "2023-05-04" --- # DHSC Email Marketing System Re-Procurement Market Engagement Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE Current stage: Planning OCID: ocds-b5fd17-e6af4017-d9ae-402d-a1bf-14fe686abc44 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e6af4017-d9ae-402d-a1bf-14fe686abc44) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e6af4017-d9ae-402d-a1bf-14fe686abc44.json) ## Summary The Department of Health and Social Care is conducting a planning stage procurement process for the re-procurement of an Email Marketing System. The aim is to find a platform that will enable the organisation to deliver customised and interactive email marketing communications to internal and external stakeholders. The engagement end date for this process is set for June 2nd, 2023. The procurement falls under the services category, with a focus on email systems and marketing services. The Department is located at 39 Victoria Street, London, SW1H 0EU, United Kingdom. This tender offers opportunities for businesses providing email marketing systems or sales/marketing software packages. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise organisations (VCSEs) are encouraged to participate. The Department of Health and Social Care specifically seeks a system with user-friendly interfaces, GDPR compliance, cloud hosting, and robust customer support. Businesses capable of meeting these requirements and providing innovative email marketing solutions would be well-suited to compete for this procurement opportunity. ## Notice The Department of Health and Social Care (DHSC) requires an email marketing platform that will be used across the organisation to deliver customised, accessible, and interactive email marketing. This platform should enable internal and external stakeholders to engage with e-marketing communications delivered by the tool. We are looking for a system that offers: - straight forward user interface to allow colleagues across the department to create bespoke, accessible e-communications - segmented campaign lists to ensure we are always GDPR compliant - user designated logins that have multi-factor authentication - UK-based hosting in the cloud (however EU-hosting would be considered) that is fully DPA compliant - the ability to authenticate and verify our domain(s) - the ability to gain real-time metrics and reporting upon request - great customer support that can answer our questions and provide technical support responsively How the service is or will be used by the Department DHSC currently has circa 10 monthly campaigns which have a combined total of 200,000 to 250,000 sent emails. Audiences include internal stakeholders as well as external stakeholders where DHSC needs to communicate policy or governance changes, alongside general communication to staff across the department. The email marketing tool needs to flex according to the department's objectives and monthly workload. Running this information gaining exercise will allow us to better understand the email marketing platforms currently available on the market. DHSC would like to better understand the range of tools and functionality on offer from email marketing systems and how they can be used to deliver optimised and accessible e-communications. An RFI document can be found at the link below: https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/8d000001RVZy/tVVZEhozSQHQsl_1H45LU_G2I.1kazRIIU_NfMfaTMs ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2045c1f5-5d7a-481b-b31f-3a876e2b5507 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 4 May 2023 | | Submission deadline | Not specified | | Future notice date | 2 Jun 2023 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE | | Locality | LONDON | | Post town | South West London | | Postcode | SW1H 0EU | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 48481000 - Sales or marketing software package - 48811000 - E-mail system - 79340000 - Advertising and marketing services ## Release History - 4 May 2023 at 13:42 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/2045c1f5-5d7a-481b-b31f-3a876e2b5507 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/2045c1f5-5d7a-481b-b31f-3a876e2b5507 4th May 2023 - Early engagement notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/018865a6-1ecc-4dbd-acd1-5fa27fd1ca13 DHSC Email marketing RFI ## Notice URLs - https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/8d000001RVZy/tVVZEhozSQHQsl_1H45LU_G2I.1kazRIIU_NfMfaTMs ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e6af4017-d9ae-402d-a1bf-14fe686abc44. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e6af4017-d9ae-402d-a1bf-14fe686abc44.json.