---
title: "Hypercare Contract"
ocid: "ocds-b5fd17-e6b1d7d7-79f7-4b83-9fe2-9261be712695"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e6b1d7d7-79f7-4b83-9fe2-9261be712695"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e6b1d7d7-79f7-4b83-9fe2-9261be712695.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e6b1d7d7-79f7-4b83-9fe2-9261be712695.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEFENCE SCIENCE AND TECHNOLOGY LABORATORY"
published: "2022-06-24"
---

# Hypercare Contract

Buyer: DEFENCE SCIENCE AND TECHNOLOGY LABORATORY  
Current stage: Award  
OCID: ocds-b5fd17-e6b1d7d7-79f7-4b83-9fe2-9261be712695

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## Summary

The Defence Science and Technology Laboratory (DSTL) recently awarded a contract titled "Hypercare Contract" for IT services, specifically focusing on consulting, software development, internet, and support. This contract, valued at £931,920.76, is located at Porton Down, Salisbury, England, and involved a selective procurement method, initiated through a call-off from a framework agreement. The contract period is set from 25th January 2022 to 30th September 2022, with the tender period concluding on 24th January 2022.

This contract presents significant opportunities for businesses specialising in IT services, particularly those with expertise in systems implementation and user support. Companies that provide consulting and software development, as well as those capable of offering sustained post-implementation support, would be well-suited to engage with similar tenders. Given the focus on enhancing user adoption and supporting in-house teams, businesses that can demonstrate effective service delivery and adaptability will find potential for growth in this sector.

## Notice

Dstl require Hypercare for the CHESS implementation from the date of go live. This is an extended level of support from the Project Team to help user adoption, promote effective use of the system, to facilitate the establishment of the new service model, and to support the in-house 1st level support team in handling post go-live support ticket volumes.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1572033d-d757-4e1b-ac49-9d937e6065f9 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jun 2022 |
| Submission deadline | 24 Jan 2022 |
| Future notice date | Not specified |
| Award date | 24 Jan 2022 |
| Contract period | 25 Jan 2022 - 30 Sep 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £931,920 |
| Lots value | Not specified |
| Awards value | £931,920 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEFENCE SCIENCE AND TECHNOLOGY LABORATORY |
| Locality | SALISBURY |
| Post town | Salisbury |
| Postcode | SP4 0JQ |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK72 Wiltshire |
| Local authority | Wiltshire |
| Electoral ward | Winterslow & Upper Bourne Valley |
| Westminster constituency | Salisbury |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSIGHT DIRECT (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 24 Jun 2022 at 15:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1572033d-d757-4e1b-ac49-9d937e6065f9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1572033d-d757-4e1b-ac49-9d937e6065f9
  24th June 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0fcb84dd-54f2-4ff0-8cb8-b6ca65b16cfb
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/02e7c7aa-9251-4f57-92fb-d0e9cd27d395

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e6b1d7d7-79f7-4b83-9fe2-9261be712695. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e6b1d7d7-79f7-4b83-9fe2-9261be712695.json.