---
title: "Call Centre Software Solution"
ocid: "ocds-b5fd17-e6cb6b1e-b453-47e8-97aa-e151aca2dce7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e6cb6b1e-b453-47e8-97aa-e151aca2dce7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e6cb6b1e-b453-47e8-97aa-e151aca2dce7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e6cb6b1e-b453-47e8-97aa-e151aca2dce7.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "SOUTH GLOUCESTERSHIRE COUNCIL"
published: "2017-10-16"
---

# Call Centre Software Solution

Buyer: SOUTH GLOUCESTERSHIRE COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-e6cb6b1e-b453-47e8-97aa-e151aca2dce7

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e6cb6b1e-b453-47e8-97aa-e151aca2dce7)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e6cb6b1e-b453-47e8-97aa-e151aca2dce7.json)

## Summary

The South Gloucestershire Council is seeking suppliers for a "Call Centre Software Solution" as part of an open procurement process aimed at replacing its existing Contact Centre solution. This opportunity falls under the industry category of industry-specific software packages. The procurement is currently in the Tender stage, with applications being accepted until 17th November 2017. The delivery addresses for the contract will be located in the South West region of the United Kingdom, and the contract period is expected to commence on 1st February 2018 and run until 31st January 2021. Suppliers can bid for either of the two lots available: an on-premise solution or a hosted SaaS solution.

This tender presents significant opportunities for businesses focusing on software development and IT services. Companies that specialise in contact centre technologies or offer innovative solutions in this sector will find this tender particularly advantageous. Small and medium-sized enterprises (SMEs) are encouraged to participate, as they can contribute effectively to the requirements set forth by the Council. Bidders have the potential to establish long-term relationships with the Council while gaining valuable experience in delivering vital services to public sector clients.

## Notice

This procurement is for the replacement of a Contact Centre solution. Whilst the Corporate Contact Centre within the Council will be the primary/main user it will also be used by smaller customer contact teams in other departments, including an internal IT service desk. The procurement is being conducted over 2 Lots. Lot 1 is for an on-premise solution and Lot 2 is for a hosted SaaS solution. Suppliers are able to bid for either lot or both lots.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8935bd10-6a4b-4d3b-ab0b-8df476f40192 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Oct 2017 |
| Submission deadline | 17 Nov 2017 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Feb 2018 - 31 Jan 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH GLOUCESTERSHIRE COUNCIL |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS15 9TR |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK52 Bath & North East Somerset and South Gloucestershire |
| Local authority | South Gloucestershire |
| Electoral ward | Kingswood |
| Westminster constituency | Bristol North East |
| Delivery location | TLK South West (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48100000 - Industry specific software package

## Release History

- 16 Oct 2017 at 13:06 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8935bd10-6a4b-4d3b-ab0b-8df476f40192

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8935bd10-6a4b-4d3b-ab0b-8df476f40192
  16th October 2017 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=282361260
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e6cb6b1e-b453-47e8-97aa-e151aca2dce7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e6cb6b1e-b453-47e8-97aa-e151aca2dce7.json.