---
title: "Freshdesk"
ocid: "ocds-b5fd17-e6ec8e2d-4b0f-4347-a519-a7d86abd7982"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e6ec8e2d-4b0f-4347-a519-a7d86abd7982"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e6ec8e2d-4b0f-4347-a519-a7d86abd7982.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e6ec8e2d-4b0f-4347-a519-a7d86abd7982.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HEALTH EDUCATION ENGLAND"
published: "2024-05-09"
---

# Freshdesk

Buyer: HEALTH EDUCATION ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-e6ec8e2d-4b0f-4347-a519-a7d86abd7982

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e6ec8e2d-4b0f-4347-a519-a7d86abd7982)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e6ec8e2d-4b0f-4347-a519-a7d86abd7982.json)

## Summary

Health Education England awarded a contract for the provision of Freshdesk customer engagement suite to Freshworks Inc. The contract, valued at £105,840 GBP, was awarded on March 4, 2022, as part of a selective procurement method. The procurement stage was completed, and the contract period extends from March 2, 2022, to February 28, 2025. The buying organisation Health Education England, located in Leeds, United Kingdom, sought IT services falling under the main procurement category of consulting, software development, internet, and support.

This contract presents an opportunity for businesses involved in IT services to compete and grow their operations. Businesses specialising in consulting, software development, internet solutions, and support services are well-suited to participate in similar tenders. The procurement method involved calling off from a framework agreement, with the procurement period having closed on March 1, 2022. The contract value amounted to £105,840 GBP, and the procurement was handled by Health Education England based in Leeds, United Kingdom.

## Notice

Freshdesk customer engagement suite

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a01a5625-f930-44b5-9fa3-a86aeca3d606 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 May 2024 |
| Submission deadline | 1 Mar 2022 |
| Future notice date | Not specified |
| Award date | 4 Mar 2022 |
| Contract period | 2 Mar 2022 - 28 Feb 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £70,560 |
| Lots value | Not specified |
| Awards value | £176,400 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HEALTH EDUCATION ENGLAND |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 4PL |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 9 May 2024 at 14:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a01a5625-f930-44b5-9fa3-a86aeca3d606
- 1 Aug 2023 at 12:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/86c2e428-edff-4c07-9016-54eee2275d7f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a01a5625-f930-44b5-9fa3-a86aeca3d606
  9th May 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/86c2e428-edff-4c07-9016-54eee2275d7f
  1st August 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/36c74f07-7b9e-4064-9ce9-8e1221dc497c
  Redacted HEE_Freshdesk_-_G-Cloud-12-Call-Off-Contract_Final
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/21951706-7f60-49c4-87f6-172b15ae56cb
  Redacted HEE_Freshdesk_-_G-Cloud-12-Call-Off-Contract_Final

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e6ec8e2d-4b0f-4347-a519-a7d86abd7982. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e6ec8e2d-4b0f-4347-a519-a7d86abd7982.json.