---
title: "Intelligent help and advice"
ocid: "ocds-b5fd17-e6fdf173-a14b-4a65-adbf-e6d05f70cd2b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e6fdf173-a14b-4a65-adbf-e6d05f70cd2b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e6fdf173-a14b-4a65-adbf-e6d05f70cd2b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e6fdf173-a14b-4a65-adbf-e6d05f70cd2b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON & QUADRANT HOUSING TRUST"
published: "2019-05-01"
---

# Intelligent help and advice

Buyer: LONDON & QUADRANT HOUSING TRUST  
Current stage: Award  
OCID: ocds-b5fd17-e6fdf173-a14b-4a65-adbf-e6d05f70cd2b

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## Summary

The London & Quadrant Housing Trust is currently in the award stage of a procurement process titled "Intelligent help and advice". This procurement falls under the goods category, specifically focused on software solutions, and has an estimated value of £170,840. The contract period started on 23 April 2019 and will conclude on 22 April 2020. The end date for the tender period was 6 February 2019, with the award date recorded as 28 February 2019. The required services are set to support a cloud-based solution accessible across various locations, including remote working environments.

This tender presents valuable opportunities for businesses specialising in software development, particularly those with expertise in content management systems and AI-driven solutions. SMEs interested in providing intuitive help and advice tools could find this contract beneficial, especially if they possess the capability to integrate with existing platforms like D365. Companies capable of offering innovative, cloud-based solutions for content management would be well-suited to compete for this contract, allowing them to expand their operational footprint and client base within the public sector.

## Notice

This procurement is for the provision of a cloud based intelligent help and advice solution for the fulfilment of the following business requirements: * Provide a cloud based intelligent help and advice solution, with the ability to use it across multiple sites (including home working) for both employees, customers and third party suppliers of the Employer's out of hours contact service * Have content access for employees via an internal system, and content access for customers via the Employer's website * Intelligent search and presentation function that quickly finds content on partial searches, and uses AI to present the most relevant articles and answers to a question (based on criteria such as relevance, content rating, content engagement, and how up to date the content is) * For a minimum viable product, migrate the top 20% of content from the Employer's existing information to a new solution - including links and attachments * Easy for the Employer to add/change/delete content * Ability for Employer colleagues and customers to rate content, including subsequent workflow integration with D365 for content auditing * Ability to view trending topics / frequently asked questions (FAQs) * Support better content / knowledge management in future with the ability to audit knowledge base articles and act on any articles that are due to expire, and know which articles have the highest and lowest engagement * Provide intelligent help and advice content to customers via the Employer's online services enabling them to search the Employer's content and self-serve their simpler queries. * Ability to integrate with D365, web chat, and chat bots * Present video as well as rich text content Please see the procurement documentation for additional details concerning L&Q's requirement. All documentation may be accessed via L&Q's instance of In-Tend (eSourcing Portal). Should potential suppliers not be registered to L&Q's instance of In-Tend (eSourcing Portal) but are interested in participating in this proposed procurement process please register at your earliest convenience. Please note the following links to the front end and registration pages of the portal: https://in-tendhost.co.uk/lqgroup/aspx/Home https://in-tendhost.co.uk/lqgroup/aspx/Registration Whilst registering you may also find it useful to set up alerts that will trigger upon specific L&Q activity.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bba1344b-e1ef-4b5a-a275-56cc574b839d |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 May 2019 |
| Submission deadline | 6 Feb 2019 |
| Future notice date | Not specified |
| Award date | 28 Feb 2019 |
| Contract period | 22 Apr 2019 - 22 Apr 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £170,840 |
| Lots value | Not specified |
| Awards value | £170,840 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON & QUADRANT HOUSING TRUST |
| Locality | LONDON |
| Post town | East London |
| Postcode | E15 4PH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford |
| Westminster constituency | Stratford and Bow |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TRANSVERSAL |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48224000 - Web page editing software package
- 48783000 - Content management software package
- 72212780 - System, storage and content management software development services

## Release History

- 1 May 2019 at 12:46 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bba1344b-e1ef-4b5a-a275-56cc574b839d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bba1344b-e1ef-4b5a-a275-56cc574b839d
  1st May 2019 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://in-tendhost.co.uk/lqgroup/aspx/Home
- https://in-tendhost.co.uk/lqgroup/aspx/Registration

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e6fdf173-a14b-4a65-adbf-e6d05f70cd2b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e6fdf173-a14b-4a65-adbf-e6d05f70cd2b.json.