---
title: "Customer Satisfaction Surveys"
ocid: "ocds-b5fd17-e71af846-2856-4ac4-a75e-1f222d11a4b0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e71af846-2856-4ac4-a75e-1f222d11a4b0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e71af846-2856-4ac4-a75e-1f222d11a4b0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e71af846-2856-4ac4-a75e-1f222d11a4b0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FSCS"
published: "2019-02-27"
---

# Customer Satisfaction Surveys

Buyer: FSCS  
Current stage: Award  
OCID: ocds-b5fd17-e71af846-2856-4ac4-a75e-1f222d11a4b0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e71af846-2856-4ac4-a75e-1f222d11a4b0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e71af846-2856-4ac4-a75e-1f222d11a4b0.json)

## Summary

The procurement process pertains to the provision of Customer Satisfaction Surveys, with the Financial Services Compensation Scheme (FSCS) acting as the buying organisation. This project falls under the market research services category and involves a total contract value of £219,455. The contract period commenced on 14 January 2019 and extends until 13 January 2021, with the option to extend for an additional two years. The procurement method employed was selective, based on a call-off from a framework agreement. The tender period concluded on 7 December 2018.

This tender presents substantial opportunities for businesses, particularly those in the market research and consultancy sectors. Small and Medium-sized Enterprises (SMEs) are encouraged to participate, given the specifications allow for their involvement. The potential for contract extension enhances the scope for sustained business growth and allows firms to build long-term relationships with the FSCS. Companies providing market research services would be well-suited to compete for this contract, leveraging their expertise in customer satisfaction analysis.

## Notice

This is a contract award notice for he provision of Customer Satisfaction Surveys Additional information: The contract includes the option to extend for a period of up-to two years. This procurement process was undertaken under an FSCS framework

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/99c78919-1522-47b7-9f6a-97c601fc14f4 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Feb 2019 |
| Submission deadline | 7 Dec 2018 |
| Future notice date | Not specified |
| Award date | 2 Jan 2019 |
| Contract period | 14 Jan 2019 - 13 Jan 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £219,455 |
| Lots value | Not specified |
| Awards value | £219,455 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FSCS |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC3A 7QU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Portsoken |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE NURSERY RESEARCH AND PLANNING |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 27 Feb 2019 at 15:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/99c78919-1522-47b7-9f6a-97c601fc14f4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/99c78919-1522-47b7-9f6a-97c601fc14f4
  27th February 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e71af846-2856-4ac4-a75e-1f222d11a4b0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e71af846-2856-4ac4-a75e-1f222d11a4b0.json.