---
title: "Customer Insights"
ocid: "ocds-b5fd17-e7250424-adca-43ab-b68d-153463a2ef14"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e7250424-adca-43ab-b68d-153463a2ef14"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e7250424-adca-43ab-b68d-153463a2ef14.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e7250424-adca-43ab-b68d-153463a2ef14.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)"
published: "2022-12-01"
---

# Customer Insights

Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)  
Current stage: Award  
OCID: ocds-b5fd17-e7250424-adca-43ab-b68d-153463a2ef14

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e7250424-adca-43ab-b68d-153463a2ef14.json)

## Summary

The Department of Health and Social Care (T&T) has awarded a contract for the provision of Customer Insights & Analysis services in London. The procurement process, using a selective method, involved a framework agreement call-off. The contract period lasted from 1st April 2021 to 30th April 2021, with a tender deadline of 31st March 2021. The contract was awarded on 7th June 2021 for a value of £55,600.

This tender for Customer Insights services in the Business and management consultancy category presents an opportunity for businesses that offer analytical services to engage with the Department of Health and Social Care. Suppliers suited for this tender are those experienced in customer sentiment analysis and consultancy services, particularly those capable of delivering under framework agreements. The location of the procurement is in London, United Kingdom.

## Notice

NHS T&T's Customer Experience (CX) team requires a Customer Insights & Analysis function in order to conduct analysis of customer sentiment towards products and services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/be361ca6-e03a-47cf-a5a3-7b6e2acf341b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Dec 2022 |
| Submission deadline | 31 Mar 2021 |
| Future notice date | Not specified |
| Award date | 6 Jun 2021 |
| Contract period | 31 Mar 2021 - 30 Apr 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £55,600 |
| Lots value | Not specified |
| Awards value | £55,600 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T) |
| Additional buyers | ATAMIS LTD |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OLIVER WYMAN |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79400000 - Business and management consultancy and related services

## Release History

- 1 Dec 2022 at 11:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/be361ca6-e03a-47cf-a5a3-7b6e2acf341b
- 1 Dec 2022 at 11:42 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/89175925-448a-452b-a38e-239a3a048c53
- 30 Nov 2022 at 17:07 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/89175925-448a-452b-a38e-239a3a048c53
- 25 Aug 2021 at 10:46 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/89175925-448a-452b-a38e-239a3a048c53

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/be361ca6-e03a-47cf-a5a3-7b6e2acf341b
  1st December 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/89175925-448a-452b-a38e-239a3a048c53
  1st December 2022 - Awarded contract notice on Contracts Finder
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000NJ9i/HI_HtKsIryQqKdxgUeRpfwbvmE.nyxzRI90y7SzXuUY
  Redacted Fully signed - WP1223 Draft MCF2 Call Off Contract Oliver Wyman (1)_Redacted
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/fbfb1f44-d2ed-4f9c-bf41-fe8b2b81a4e0
  Redacted Contract
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ff9af66d-68fd-42b5-9eca-df48fec78c8f
  Redacted Contract
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/eb192894-d9ef-4e8e-86fc-10738ab1d3b9
  Redacted Fully signed - WP1223 Draft MCF2 Call Off Contract Oliver Wyman (1)_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e7250424-adca-43ab-b68d-153463a2ef14. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e7250424-adca-43ab-b68d-153463a2ef14.json.