--- title: "Revenues and Benefits Service Provision" ocid: "ocds-b5fd17-e7470e55-46f1-4366-bad3-1b0fad0ac6b7" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e7470e55-46f1-4366-bad3-1b0fad0ac6b7" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e7470e55-46f1-4366-bad3-1b0fad0ac6b7.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-e7470e55-46f1-4366-bad3-1b0fad0ac6b7.json" source: "Contracts Finder" current_stage: "Tender" buyer: "REDCAR & CLEVELAND BOROUGH COUNCIL" published: "2017-09-29" --- # Revenues and Benefits Service Provision Buyer: REDCAR & CLEVELAND BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-e7470e55-46f1-4366-bad3-1b0fad0ac6b7 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e7470e55-46f1-4366-bad3-1b0fad0ac6b7) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e7470e55-46f1-4366-bad3-1b0fad0ac6b7.json) ## Summary Redcar and Cleveland Borough Council is seeking to contract a Revenues and Benefits Service through an open tender process. The contract, valued at £18.5 million, will cover responsibilities related to approximately 63,500 council tax properties, 4,000 business rates properties, and 18,000 housing benefit and council tax support cases. The procurement is currently in the planning stage, with the tender period set to close on 30 October 2017. The intended contract will commence on 8 May 2018 and is expected to last seven years, with the option to extend for an additional three years. This procurement presents significant opportunities for service providers in telecommunications, financial services, data processing, and call centre operations. Companies with expertise in administration services and experience in managing large-scale benefit and revenue processes would be especially well-placed to compete. Engaging in this tender could enhance business visibility and growth in the public sector, particularly for those adept at delivering customer service and operational efficiency in the designated service areas. ## Notice The Council require the provision of a Revenues and Benefits Service. Redcar and Cleveland Borough Council's (RCBC) Revenues and Benefits service includes responsibility for: * circa 63,500 Council Tax Properties; * circa 4,000 Business Rates Properties; and * circa 18,000 Housing Benefit and Council Tax Support Caseload The services include Housing Benefit Administration, Council Tax Support (Local Scheme) Administration and Revenues Administration and Telephony Handling Services. The services are being contracted for a 7 year initial term with a 3 year option to extend (total 10 years). The contract commencement date is 8 May 2018. All tender documentation is available via the NEPO Portal (Pro-Contract) www.nepo.org. Search for Redcar & Cleveland Borough Council within the Contract Opportunities section and you will have immediate access to the documentation once you have registered your interest. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c165ea2c-9c69-4538-b25d-af44b433103b | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 29 Sep 2017 | | Submission deadline | 30 Oct 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 7 May 2018 - 7 May 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £18,500,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | REDCAR & CLEVELAND BOROUGH COUNCIL | | Locality | GUISBOROUGH | | Post town | Cleveland | | Postcode | TS14 7FD | | Country | England | | ITL 1 | TLC North East (England) | | ITL 2 | TLC3 Tees Valley | | ITL 3 | TLC32 South Teesside | | Local authority | Redcar and Cleveland | | Electoral ward | Guisborough | | Westminster constituency | Middlesbrough South and East Cleveland | | Delivery location | TLC North East (England) | ## CPV Codes ### Divisions - 64 - Postal and telecommunications services - 66 - Financial and insurance services - 72 - IT services: consulting, software development, Internet and support - 75 - Administration, defence and social security services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 64200000 - Telecommunications services - 66000000 - Financial and insurance services - 72310000 - Data-processing services - 75100000 - Administration services - 75310000 - Benefit services - 79512000 - Call centre ## Release History - 29 Sep 2017 at 14:40 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c165ea2c-9c69-4538-b25d-af44b433103b - 18 Aug 2017 at 14:38 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c165ea2c-9c69-4538-b25d-af44b433103b ## Documents - https://www.contractsfinder.service.gov.uk/Notice/c165ea2c-9c69-4538-b25d-af44b433103b 29th September 2017 - Opportunity notice on Contracts Finder - https://procontract.due-north.com/Advert?advertId=2031e3fe-d080-e711-80e4-005056b64545 Advert ## Notice URLs - http://www.redcar-cleveland.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e7470e55-46f1-4366-bad3-1b0fad0ac6b7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e7470e55-46f1-4366-bad3-1b0fad0ac6b7.json.