---
title: "Voice of Customer Contract - Upland Software"
ocid: "ocds-b5fd17-e75eafa1-f197-4d2d-8a07-87aaa7a52685"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e75eafa1-f197-4d2d-8a07-87aaa7a52685"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e75eafa1-f197-4d2d-8a07-87aaa7a52685.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e75eafa1-f197-4d2d-8a07-87aaa7a52685.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CITY OF LONDON CORPORATION"
published: "2022-11-15"
---

# Voice of Customer Contract - Upland Software

Buyer: CITY OF LONDON CORPORATION  
Current stage: Award  
OCID: ocds-b5fd17-e75eafa1-f197-4d2d-8a07-87aaa7a52685

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## Summary

The City of London Corporation has awarded a contract for the "Voice of Customer Contract - Upland Software" to Upland Software t/a Rant & Rave Limited. The contract falls under the services industry category with a value of GBP 137,620. The procurement method used was selective, with the procurement stage now completed. The contract period is set to start on December 1, 2022, and end on November 30, 2024, with the tender period having closed on September 21, 2022.

This procurement opportunity, led by the City of London Corporation, offers business growth prospects in the software and information systems sector. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise organizations (VCSEs) are well-suited to compete for this contract. The location for service delivery is in London, United Kingdom, providing a focused market for interested businesses. The contract's detailed services requirements cater to organisations offering consulting, training, technical support, and implementation services in the designated geographic area.

## Notice

Services. Upland shall perform the following consulting, training, technical, implementation, configuration and/or other related services ("Services") applicable to Rant & Rave under this SOW: i. Feedback Capture Touchpoints and channels Reed In Partnership would like to launch Rant & Rave using the Software as a Service Rant & Rave deployment. The deployment will cover the triggered SMS & Email to web form channels + Web form Listening Post only. It will be for the UK and in English language only. All surveys will be in the City of London Police branding only. The following table lists the recommended touch points, channels and frequency for requesting feedback.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2ec81649-ff24-4996-9ba6-0506fdf6b3b2 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Nov 2022 |
| Submission deadline | 21 Sep 2022 |
| Future notice date | Not specified |
| Award date | 20 Sep 2022 |
| Contract period | 1 Dec 2022 - 30 Nov 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £137,620 |
| Lots value | Not specified |
| Awards value | £137,620 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CITY OF LONDON CORPORATION |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC2P 2EJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | Clerkenwell |
| Westminster constituency | Islington South and Finsbury |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | UPLAND SOFTWARE T/A RANT & RAVE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 15 Nov 2022 at 08:39 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2ec81649-ff24-4996-9ba6-0506fdf6b3b2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2ec81649-ff24-4996-9ba6-0506fdf6b3b2
  15th November 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e75eafa1-f197-4d2d-8a07-87aaa7a52685. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e75eafa1-f197-4d2d-8a07-87aaa7a52685.json.