---
title: "St Helens Council Contact Centre Refresh"
ocid: "ocds-b5fd17-e76fa914-ae8f-4603-830c-4b21e47b9836"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e76fa914-ae8f-4603-830c-4b21e47b9836"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e76fa914-ae8f-4603-830c-4b21e47b9836.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e76fa914-ae8f-4603-830c-4b21e47b9836.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ST.HELENS COUNCIL"
published: "2017-08-23"
---

# St Helens Council Contact Centre Refresh

Buyer: ST.HELENS COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-e76fa914-ae8f-4603-830c-4b21e47b9836

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## Summary

St Helens Council has completed the procurement process for the "St Helens Council Contact Centre Refresh" project, which aims to implement a cloud-based contact centre platform in the North West of the United Kingdom. This project falls under the IT services category, with a total value of £250,000. The open procurement method was used for this tender, and the tender period ended on 27 March 2017, with the award being made on 21 June 2017, for a contract commencing on 22 June 2017 and lasting until 20 June 2020. This initiative seeks to enhance connectivity and integration with the current and future communication systems of the council.

This contract presents opportunities for businesses that specialise in IT services, particularly those with expertise in cloud solutions and contact centre technologies. Companies capable of providing scalable and integrative communication platforms, as well as those prepared to support the potential expansion of services to other council departments and partner agencies, would find themselves well-suited to compete. The project's focus on modernising and restructuring the council's services signifies a growing market for service providers skilled in advanced IT solutions.

## Notice

St Helens Council is looking for a Cloud based, hosted Contact Centre Platform that will replace the current Avaya/Nortel CC6 software. The current Avaya CS1000 infrastructure is itself due to be replaced , and any Contact Centre solution must be capable of achieving the following headline requirements: * 'Integration' with current CS1000 platform * 'Integration' with any CS1000 replacement solution either Cloud based or on-premise The Council is undergoing a detailed restructure of all of its services, which may involve expansion of the current Contact Centre requirements. This requirement could encompass the extension of the 'front door' service to include not only other council services, but partner agencies. As yet unspecified in full, along with timescales suppliers need to note this possible development in their response, and may reference to how any solution could be expanded to include the growth of the service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/482dcb0d-4abc-49f5-8bd8-942772f57055 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Aug 2017 |
| Submission deadline | 27 Mar 2017 |
| Future notice date | Not specified |
| Award date | 20 Jun 2017 |
| Contract period | 21 Jun 2017 - 20 Jun 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000 |
| Lots value | Not specified |
| Awards value | £261,080 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ST.HELENS COUNCIL |
| Locality | ST.HELENS |
| Post town | Warrington |
| Postcode | WA10 1HF |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD71 East Merseyside |
| Local authority | St. Helens |
| Electoral ward | St Helens Town Centre |
| Westminster constituency | St Helens South and Whiston |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GAMMA TELECOM |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 23 Aug 2017 at 11:51 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/482dcb0d-4abc-49f5-8bd8-942772f57055

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/482dcb0d-4abc-49f5-8bd8-942772f57055
  23rd August 2017 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.sthelens.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e76fa914-ae8f-4603-830c-4b21e47b9836. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e76fa914-ae8f-4603-830c-4b21e47b9836.json.