---
title: "1-1055 Improving Customer Service APTR Facilities"
ocid: "ocds-b5fd17-e7763b41-c0db-44fe-a7b5-bb05323b699f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e7763b41-c0db-44fe-a7b5-bb05323b699f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e7763b41-c0db-44fe-a7b5-bb05323b699f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e7763b41-c0db-44fe-a7b5-bb05323b699f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HIGHWAYS ENGLAND"
published: "2020-05-04"
---

# 1-1055 Improving Customer Service APTR Facilities

Buyer: HIGHWAYS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-e7763b41-c0db-44fe-a7b5-bb05323b699f

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## Summary

Highways England has completed a procurement process for the contract titled "1-1055 Improving Customer Service APTR Facilities." This initiative falls under the classification of research and development services and related consultancy services, with the total contract value amounting to £249,034. The procurement was conducted using a selective method via a call-off from a framework agreement. The contract period began on 4 May 2020 and will end on 30 April 2021. The relevant locations for the delivery of services include various areas within the British Overseas Territories, Channel Islands, Europe, Isle of Man, and the United Kingdom.

This contract presents significant business growth opportunities, particularly for companies involved in technical services, consultancy, and engineering within the highway and transport sectors. Businesses engaged in innovative customer service solutions, compliance assessments, and facility evaluations would be especially well-suited to compete. The involvement of a large supplier, Pell Frischmann, indicates that there is room for collaboration or partnerships, allowing smaller firms to step in with specialised offerings that complement this large-scale project.

## Notice

Highways England Roadside Facilities team in the Customer Experience Group, Safety Engineering and Standards, is looking set up a contract for provision of technical services to undertake follow on work from a previous project study to understand the volume, compliance status and fit for purpose levels of signed and non-signed facilities on all purpose trunk roads located within Highways England in Area's 1,2,4,5,9,10,12 &14

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0dafc6a8-71f6-4bf9-8268-663f1787d6d1 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 May 2020 |
| Submission deadline | 29 Apr 2020 |
| Future notice date | Not specified |
| Award date | 3 May 2020 |
| Contract period | 3 May 2020 - 30 Apr 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £249,034 |
| Lots value | Not specified |
| Awards value | £249,034 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHWAYS ENGLAND |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS1 6HA |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Lawrence Hill |
| Westminster constituency | Bristol East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PELL FRISCHMANN |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 4 May 2020 at 11:39 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0dafc6a8-71f6-4bf9-8268-663f1787d6d1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0dafc6a8-71f6-4bf9-8268-663f1787d6d1
  4th May 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d5b2952f-3814-4825-af75-7ccc1b1efd80
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e7763b41-c0db-44fe-a7b5-bb05323b699f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e7763b41-c0db-44fe-a7b5-bb05323b699f.json.