---
title: "IT Operations Centre"
ocid: "ocds-b5fd17-e780baf5-a211-4ca2-a85a-9925bd8fd863"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e780baf5-a211-4ca2-a85a-9925bd8fd863"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e780baf5-a211-4ca2-a85a-9925bd8fd863.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e780baf5-a211-4ca2-a85a-9925bd8fd863.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS England"
published: "2026-10-26"
---

# IT Operations Centre

Buyer: NHS England  
Current stage: Award  
OCID: ocds-b5fd17-e780baf5-a211-4ca2-a85a-9925bd8fd863

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e780baf5-a211-4ca2-a85a-9925bd8fd863)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e780baf5-a211-4ca2-a85a-9925bd8fd863.json)

## Summary

NHS England procured IT operations centre services to support and continually enhance its IT Operations Centre (ITOC), including observability and monitoring. The centre supports national digital services across live services, build and delivery, analysis and development, digital onboarding, strategic operational service design, and implementation of new commissioning work. The purpose is to underpin the stability and reliability of NHS national digital services. This is IT support and operations work within the broader IT services sector (CPV 72000000). The buying organisation is NHS England, based in Leeds, and the listed delivery location is Leeds, United Kingdom.

The procurement is complete and the contract was awarded to CGI IT UK Limited on 23 October 2026. The award value is £10.5 million. The contract period runs from 1 January 2027 to 31 December 2030. The procurement used a selective process as a call-off from a framework agreement. The tender’s stated value range was £6.3 million to £10.5 million, and the submission deadline was 1 July 2026 at 12:00. The opportunity was identified as suitable for small and medium-sized enterprises. No lot-specific awards are recorded; the award covers the IT operations centre requirement as a whole.

For suppliers considering comparable NHS England requirements, this award shows demand for sustained operational support and continuous enhancement of a national digital-services operations centre. Credible competitors would need to demonstrate capability in IT operations, service monitoring and observability, and the capacity to support services spanning live operations, delivery and digital onboarding. Experience supporting dependable, nationally important digital services would be relevant, alongside the ability to work across operational service design and commissioning-related implementation. The buyer used a framework call-off route, so suppliers seeking similar work should be positioned to compete through the relevant framework arrangements. The award went to a large IT supplier, indicating that delivery at substantial scale was entrusted to an established provider; smaller firms were also identified as suitable for the original opportunity.

## Notice

his contract will provide support, continual enhancement, observability and monitoring capabilities for The IT Operations Centre (ITOC). ITOC supports the delivery of key NHSE outcomes related to Live Services, Build, Delivery, analysis, development, Digital Onboarding Services, Strategic Operational Services Design and New commissioning Work Implementation, underpinning the stability and reliability of NHS national digital services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/aeffdeec-a83a-42cb-87fd-08aa2d92acf7 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Not specified |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 23 Oct 2026 |
| Contract period | 1 Jan 2027 - 31 Dec 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £10,500,000 |
| Lots value | Not specified |
| Awards value | £10,500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS England |
| Locality | LEEDS |
| Postcode area | Leeds |
| Postcode | LS1 4AP |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Hunslet & Riverside |
| Westminster constituency | Leeds South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CGI IT UK Limited |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 26 Oct 2026 at 15:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/aeffdeec-a83a-42cb-87fd-08aa2d92acf7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/aeffdeec-a83a-42cb-87fd-08aa2d92acf7
  26th October 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e780baf5-a211-4ca2-a85a-9925bd8fd863. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e780baf5-a211-4ca2-a85a-9925bd8fd863.json.