---
title: "DDaT23260 - CRM & Business Services"
ocid: "ocds-b5fd17-e79cde1a-44c3-4c90-bdce-baf92e82c296"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e79cde1a-44c3-4c90-bdce-baf92e82c296"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e79cde1a-44c3-4c90-bdce-baf92e82c296.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e79cde1a-44c3-4c90-bdce-baf92e82c296.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK SHARED BUSINESS SERVICES LIMITED"
published: "2023-07-24"
---

# DDaT23260 - CRM & Business Services

Buyer: UK SHARED BUSINESS SERVICES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-e79cde1a-44c3-4c90-bdce-baf92e82c296

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e79cde1a-44c3-4c90-bdce-baf92e82c296)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e79cde1a-44c3-4c90-bdce-baf92e82c296.json)

## Summary

UK SHARED BUSINESS SERVICES LIMITED has awarded a contract for the provision of CRM & Business Services. The procurement method used was selective, calling off from a framework agreement. The contract period runs from July 23, 2023, to July 22, 2025. The total contract value is £321,240, and the tender period ended on July 14, 2023. The contract was awarded on July 5, 2023, and the award notice was published on July 20, 2023. The location of the procurement is in SWINDON, England, with the main procurement category being services.

This awarded contract for CRM & Business Services provides business growth opportunities for companies specializing in Customer Relation Management software package and Business services like law, marketing, consulting, recruitment, printing, and security. Small and medium-sized enterprises (SMEs) particularly have a chance to compete. Businesses suited for this contract should offer innovative solutions and have the capacity to deliver services efficiently within the specified contract period. Having experience in selective procurement from framework agreements would be advantageous for potential bidders.

## Notice

***Please note this is an award notice, not a call for competition*** Knowledge Transfer Network Limited (Innovate UK KTN) had a requirement for the provision of CRM & Business Services. This Call Off contract has been sourced via the RM1557.13 G-Cloud 13 framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cc8d6472-36bf-4007-a204-f827a6fad83c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jul 2023 |
| Submission deadline | 13 Jul 2023 |
| Future notice date | Not specified |
| Award date | 4 Jul 2023 |
| Contract period | 22 Jul 2023 - 22 Jul 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £321,240 |
| Lots value | Not specified |
| Awards value | £321,240 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK SHARED BUSINESS SERVICES LIMITED |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1UH |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WORKBOOKS ONLINE |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48445000 - Customer Relation Management software package
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 24 Jul 2023 at 09:30 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cc8d6472-36bf-4007-a204-f827a6fad83c
- 20 Jul 2023 at 12:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cc8d6472-36bf-4007-a204-f827a6fad83c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cc8d6472-36bf-4007-a204-f827a6fad83c
  24th July 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d0530319-ae3d-47a5-9f73-582e5651150c

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e79cde1a-44c3-4c90-bdce-baf92e82c296. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e79cde1a-44c3-4c90-bdce-baf92e82c296.json.