---
title: "Web Chat Provider -CH"
ocid: "ocds-b5fd17-e7b8f506-e406-4add-9f3b-274817ad9378"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e7b8f506-e406-4add-9f3b-274817ad9378"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e7b8f506-e406-4add-9f3b-274817ad9378.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e7b8f506-e406-4add-9f3b-274817ad9378.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE POLICE AND CRIME COMMISSIONER FOR HERTFORDSHIRE"
published: "2025-03-26"
---

# Web Chat Provider -CH

Buyer: THE POLICE AND CRIME COMMISSIONER FOR HERTFORDSHIRE  
Current stage: Award  
OCID: ocds-b5fd17-e7b8f506-e406-4add-9f3b-274817ad9378

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## Summary

The Police and Crime Commissioner for Hertfordshire has completed a procurement process titled "Web Chat Provider -CH", within the Software-related services industry category. The tender, involving the provision of a web chat service, utilised a selective procurement method, specifically through a call-off from a framework agreement. The project is based in the East of England, with key delivery to the postal code area AL5 4GZ. The pertinent dates include the end of the tender period on 27 February 2025, and the contract period running from 1 April 2025 to 31 March 2028. The awarded supplier, Futr AI Limited, will execute the contract valued at £97,023.

This tender presents significant growth opportunities especially for SMEs, given the specific suitability requirements for small and medium-sized enterprises. Businesses specialising in software-related services can leverage this contract to expand their portfolio and establish a foothold in government contracts. The police and crime commissioner role indicates a high-profile and recurring opportunities in public safety communications, making it ideal for tech firms capable of providing innovative and efficient web chat solutions. Such contracts help in building a reputation for reliability and quality in public sector procurement.

## Notice

Provision of a web chat service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/94bf87b3-ff75-440e-b4ac-00d0d290c625 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Mar 2025 |
| Submission deadline | 27 Feb 2025 |
| Future notice date | Not specified |
| Award date | 27 Feb 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £97,023 |
| Lots value | Not specified |
| Awards value | £97,023 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE POLICE AND CRIME COMMISSIONER FOR HERTFORDSHIRE |
| Locality | BEDFORD |
| Post town | Milton Keynes |
| Postcode | MK43 9AX |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH24 Bedford |
| Local authority | Bedford |
| Electoral ward | Kempston West |
| Westminster constituency | Bedford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FUTR AI |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72260000 - Software-related services

## Release History

- 26 Mar 2025 at 11:08 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/94bf87b3-ff75-440e-b4ac-00d0d290c625

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/94bf87b3-ff75-440e-b4ac-00d0d290c625
  26th March 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e7b8f506-e406-4add-9f3b-274817ad9378. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e7b8f506-e406-4add-9f3b-274817ad9378.json.