---
title: "Justice Complaints Investigation Office (JCIO) - Case Management System"
ocid: "ocds-b5fd17-e7bf5196-d44c-4652-bf98-2dfeeab0cd86"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e7bf5196-d44c-4652-bf98-2dfeeab0cd86"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e7bf5196-d44c-4652-bf98-2dfeeab0cd86.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e7bf5196-d44c-4652-bf98-2dfeeab0cd86.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF JUSTICE"
published: "2026-03-03"
---

# Justice Complaints Investigation Office (JCIO) - Case Management System

Buyer: MINISTRY OF JUSTICE  
Current stage: Award  
OCID: ocds-b5fd17-e7bf5196-d44c-4652-bf98-2dfeeab0cd86

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## Summary

The Ministry of Justice awarded a contract for the provision of a Case Management System to cater to the needs of the Justice Complaints Investigation Office. The procurement, titled "Justice Complaints Investigation Office (JCIO) - Case Management System," falls under the industry category of software-related services (CPV code 72260000). The tender process, initiated as a selective call-off from a framework agreement, concluded with the award date on 9th February 2026. The contract, valued at £292,600, runs from 1st February 2026 until 31st January 2030, covering various locations including the British Overseas Territories, Channel Islands, Europe, Isle of Man, the United Kingdom, and beyond. 

This tender provides substantial business growth opportunities, especially for SMEs, exemplified by its previous award to ITS Computing Limited, a small or medium-sized enterprise. Firms specialising in case management software solutions and capable of serving a broad geographical scope are well-positioned to utilise similar procurement opportunities. The structured call-off approach from a framework agreement also ensures competitive engagement and facilitates entry for appropriately equipped service providers in the software services industry.

## Notice

Provision of a Case Management System for JCIO

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1e83540e-7dbe-4404-99e0-5f85da332f7e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Mar 2026 |
| Submission deadline | 10 Oct 2025 |
| Future notice date | Not specified |
| Award date | 9 Feb 2026 |
| Contract period | 1 Feb 2026 - 31 Jan 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £292,600 |
| Lots value | Not specified |
| Awards value | £292,600 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9AJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ITS COMPUTING |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72260000 - Software-related services

## Release History

- 3 Mar 2026 at 17:01 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1e83540e-7dbe-4404-99e0-5f85da332f7e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1e83540e-7dbe-4404-99e0-5f85da332f7e
  3rd March 2026 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/bfc8aba0-69e0-48b1-9b20-299bd0518979
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e7bf5196-d44c-4652-bf98-2dfeeab0cd86. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e7bf5196-d44c-4652-bf98-2dfeeab0cd86.json.