---
title: "Zendesk Licenses"
ocid: "ocds-b5fd17-e7c6d2a2-7750-4ce9-a89e-e7559af152d7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e7c6d2a2-7750-4ce9-a89e-e7559af152d7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e7c6d2a2-7750-4ce9-a89e-e7559af152d7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e7c6d2a2-7750-4ce9-a89e-e7559af152d7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GOVERNMENT DIGITAL SERVICE"
published: "2019-09-06"
---

# Zendesk Licenses

Buyer: GOVERNMENT DIGITAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-e7c6d2a2-7750-4ce9-a89e-e7559af152d7

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e7c6d2a2-7750-4ce9-a89e-e7559af152d7)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e7c6d2a2-7750-4ce9-a89e-e7559af152d7.json)

## Summary

The Government Digital Service initiated a procurement process for the provision of Zendesk licenses, classified under IT services: consulting, software development, Internet and support, with a total contract value of £355,500. This process was conducted through a selective procurement method as a call-off from an existing framework agreement. The tender period concluded on 17th June 2019, and the contract commenced on 1st July 2019, running until 30th June 2020. The contract's delivery address is located in London, postcode E1 8QS.

This tender presents a significant opportunity for small and medium-sized enterprises (SMEs) in the IT services sector, particularly those with expertise in software licensing and support systems. Businesses capable of providing high-quality customer support solutions or developing integrated ticketing systems will find themselves well-positioned to compete in similar future tenders. Engaging in this or similar opportunities can lead to lasting partnerships with government entities, aiding in business growth and exposure to larger contracts.

## Notice

Provision of Zendesk licenses for GDS User Support ticketing & reporting system

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/33101cac-376c-47f5-927f-67a1bc993083 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Sep 2019 |
| Submission deadline | 17 Jun 2019 |
| Future notice date | Not specified |
| Award date | 23 Jun 2019 |
| Contract period | 30 Jun 2019 - 30 Jun 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £355,500 |
| Lots value | Not specified |
| Awards value | £355,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GOVERNMENT DIGITAL SERVICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E1 8QS |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Whitechapel |
| Westminster constituency | Bethnal Green and Stepney |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ZENDESK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 6 Sep 2019 at 12:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/33101cac-376c-47f5-927f-67a1bc993083

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/33101cac-376c-47f5-927f-67a1bc993083
  6th September 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e7c6d2a2-7750-4ce9-a89e-e7559af152d7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e7c6d2a2-7750-4ce9-a89e-e7559af152d7.json.