--- title: "WP3611 - CRM Business Integration and System Implementation Partner" ocid: "ocds-b5fd17-e7e25422-1089-447f-8e2b-262ba08b4b45" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e7e25422-1089-447f-8e2b-262ba08b4b45" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e7e25422-1089-447f-8e2b-262ba08b4b45.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-e7e25422-1089-447f-8e2b-262ba08b4b45.json" source: "Contracts Finder" current_stage: "Tender" buyer: "WALSALL COUNCIL E-TENDERING" published: "2020-08-21" --- # WP3611 - CRM Business Integration and System Implementation Partner Buyer: WALSALL COUNCIL E-TENDERING Current stage: Tender OCID: ocds-b5fd17-e7e25422-1089-447f-8e2b-262ba08b4b45 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e7e25422-1089-447f-8e2b-262ba08b4b45) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e7e25422-1089-447f-8e2b-262ba08b4b45.json) ## Summary The Walsall Council is currently seeking a partner for the tender titled "WP3611 - CRM Business Integration and System Implementation Partner." This opportunity falls within the business and management consultancy services industry. The procurement process is in the Tender stage, with the deadline for submissions set for 21st September 2020. The services will be delivered at Walsall Council, located in the West Midlands, United Kingdom, and the contract value is between £3 million and £8 million, with a start date of 18th January 2021 and an end date of 31st January 2023. The procurement method adopted is selective, involving a competitive dialogue above the threshold. This tender presents significant opportunities for businesses specialising in customer relationship management systems, consultancy, systems integration, and process re-engineering. Firms that excel in software consultancy and service transformation will find this contract well-suited for their expertise, enabling them to collaborate with a local authority in enhancing their service delivery and operational efficiency. The successful provider will play a crucial role in transforming Walsall Council's communication with its service users through the implementation of a comprehensive Microsoft Dynamics CRM platform. ## Notice The Council is seeking an integration and implementation partner to re-engineer the Council's current ways of working, and lead on redesign and digitalisation of its processes into a Microsoft Dynamics CRM platform which the partner will create. The Council has identified that it currently does not hold a single view of its Service Users, has no 'front door' for access to our services, and has limited integration of services. A key priority for the Customer Access Management (CAM) work stream is therefore investment in a fully integrated Customer Relationship Management (CRM) system. The new CRM platform will be a key enabler to help support the Council in addressing the issues described above, and facilitate efficient and effective communication with its Service Users. The Council is seeking an integration and implementation partner that can take the Council's functional requirements through the below stages: o Platform Build, o Technical Design, o Process Build o Service Transformation As part of the Service Transformation, the chosen provider will be expected to re-engineer the Council's current ways of working, and lead on redesign and digitalisation of its processes. The Council views the provision of effective Service Transformation as a critical success factor for this contract, and of at least equal importance to the technical system integration components, including Platform Build, Technical Design and Process Build. Additional information: Please note that Walsall Council have a new Contract opportunity. For further details of the requirement, please see the following link to the Councils' e-Procurement web portal; https://in-tendhost.co.uk/walsallcouncil You will be required to register your organisation (if already not done so) and express your interest in the relevant project/opportunity. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/668755b6-2700-4716-89c3-f78f6c859c94 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Competitive dialogue (above threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 21 Aug 2020 | | Submission deadline | 21 Sep 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 18 Jan 2021 - 31 Jan 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £8,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | WALSALL COUNCIL E-TENDERING | | Locality | WEST MIDLANDS | | Post town | Walsall | | Postcode | WS1 1TP | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG38 Walsall | | Local authority | Walsall | | Electoral ward | St Matthew's | | Westminster constituency | Walsall and Bloxwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 72200000 - Software programming and consultancy services - 72220000 - Systems and technical consultancy services - 72221000 - Business analysis consultancy services - 72224000 - Project management consultancy services - 72227000 - Software integration consultancy services - 72246000 - Systems consultancy services - 72266000 - Software consultancy services - 72600000 - Computer support and consultancy services - 79400000 - Business and management consultancy and related services - 79410000 - Business and management consultancy services - 79411100 - Business development consultancy services ## Release History - 21 Aug 2020 at 17:37 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/668755b6-2700-4716-89c3-f78f6c859c94 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/668755b6-2700-4716-89c3-f78f6c859c94 21st August 2020 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/walsallcouncil/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/walsallcouncil - https://www.walsall.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e7e25422-1089-447f-8e2b-262ba08b4b45. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e7e25422-1089-447f-8e2b-262ba08b4b45.json.