---
title: "Patient Letters (Digital and Hybrid mail)"
ocid: "ocds-b5fd17-e7ebef20-ee90-4efa-ac50-cfdeaa54e1f6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e7ebef20-ee90-4efa-ac50-cfdeaa54e1f6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e7ebef20-ee90-4efa-ac50-cfdeaa54e1f6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e7ebef20-ee90-4efa-ac50-cfdeaa54e1f6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Bradford Teaching Hospitals NHS Foundation Trust"
published: "2026-08-06"
---

# Patient Letters (Digital and Hybrid mail)

Buyer: Bradford Teaching Hospitals NHS Foundation Trust  
Current stage: Award  
OCID: ocds-b5fd17-e7ebef20-ee90-4efa-ac50-cfdeaa54e1f6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e7ebef20-ee90-4efa-ac50-cfdeaa54e1f6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e7ebef20-ee90-4efa-ac50-cfdeaa54e1f6.json)

## Summary

Bradford Teaching Hospitals NHS Foundation Trust procured a patient communications service covering both digital letters and hybrid mail, where physical letters are produced and sent alongside digital communication. The service is intended for patients and must connect directly with the Trust’s electronic patient record system and the NHS App, enabling patient communications through those systems. This is principally a technology-enabled patient correspondence requirement, classified as an IT software package and categorised as goods. Delivery is for the Trust in Bradford, West Yorkshire, at the Trust’s Duckworth Lane site and within the United Kingdom. The requirement concerns an integrated communications platform and associated mail capability rather than general print or routine postal services.

The procurement is complete and was awarded to ICNH Ltd (trading as DrDoctor) on 26 February 2026. The award value is £513,151.95. The contract runs from 1 March 2026 to 28 February 2027. It was conducted as a selective procedure using a call-off from a framework agreement, with tenders due by 8 February 2026 at 12:00 UTC. Bradford Teaching Hospitals NHS Foundation Trust is the buyer. The published procurement value and awarded value are the same. The outcome is an active award to one supplier for the patient letters requirement, covering digital and hybrid mail delivery and the required system connections.

This award demonstrates demand from an NHS foundation trust for joined-up patient correspondence rather than standalone printing. Suppliers seeking to compete for a comparable requirement would need a reliable digital and hybrid-mail service, with the ability to generate and distribute patient letters in both formats. Credible providers would also need proven technical capability to integrate securely with an electronic patient record and the NHS App, so that communications can move between clinical records, patient-facing channels and mail production without fragmented processes. Relevant experience in NHS or other regulated healthcare communications, dependable operational delivery, data protection, system interoperability and support for a substantial institutional customer would strengthen a future proposition. The requirement favours specialist technology providers able to combine software integration with physical fulfilment.

## Notice

Bradford Teaching Hospitals NHS Foundation Trust (BTHFT) has a requirement to provide patient letters to clients in both digital and hybrid mail formats. This must link in directly with our electronic patient record (EPR) and the NHS App to allow communication.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d3d2477b-a5ec-423e-bef9-c7444e14cd14 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Aug 2026 |
| Submission deadline | 8 Feb 2026 |
| Future notice date | Not specified |
| Award date | 26 Feb 2026 |
| Contract period | 1 Mar 2026 - 28 Feb 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £513,151 |
| Lots value | Not specified |
| Awards value | £513,151 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Bradford Teaching Hospitals NHS Foundation Trust |
| Locality | BRADFORD |
| Postcode area | Bradford |
| Postcode | BD9 6RJ |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE41 Bradford |
| Local authority | Bradford |
| Electoral ward | Toller |
| Westminster constituency | Bradford West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ICNH Ltd (t/a DrDoctor) |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 6 Aug 2026 at 15:22 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d3d2477b-a5ec-423e-bef9-c7444e14cd14

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d3d2477b-a5ec-423e-bef9-c7444e14cd14
  6th August 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e7ebef20-ee90-4efa-ac50-cfdeaa54e1f6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e7ebef20-ee90-4efa-ac50-cfdeaa54e1f6.json.