---
title: "NCC1797 Case Management System"
ocid: "ocds-b5fd17-e7f91721-2869-4115-9c8c-60999eeebbb0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e7f91721-2869-4115-9c8c-60999eeebbb0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e7f91721-2869-4115-9c8c-60999eeebbb0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e7f91721-2869-4115-9c8c-60999eeebbb0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORTHUMBERLAND COUNTY COUNCIL"
published: "2026-05-05"
---

# NCC1797 Case Management System

Buyer: NORTHUMBERLAND COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-e7f91721-2869-4115-9c8c-60999eeebbb0

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## Summary

The procurement process, conducted by Northumberland County Council, is titled "NCC1797 Case Management System" and falls under the industry category of "Software package and information systems" (CPV code 48000000). The procurement, a call-off from a framework agreement, is located in the North East region of the United Kingdom and has progressed to the award stage as of 5th May 2026. The tender period concluded on 11th March 2026, with the contract set to run from 31st March 2026 to 30th March 2028. This initiative involves transitioning from a desktop to a cloud-based case management system, enhancing secure access for remote work and designed to streamline high-volume tasks via automated workflows.

This tender presents various opportunities for business growth, particularly for small and medium-sized enterprises (SMEs) experienced in software development and cloud-based solutions. Companies with a focus on digital integration and automation within legal or administrative environments would find this project particularly suited to their expertise. Given the value of the contract at £135,000, businesses specialising in efficient cloud migrations and possessing strong API integration capabilities are well-positioned to fulfil the requirements set by Northumberland County Council in enhancing their case management systems.

## Notice

NCC requires a Case Management system which consists of centralised access to case files, documents, and templates. Workflows: Automated processes that streamline high-volume tasks (e.g., prosecutions, safeguarding, planning) these would revert to manual input, requiring significant additional staffing. HMCTS Common Platform Integration: Mandatory digital case management for criminal proceedings would demand repeated manual data entry unless Application Programming Interfaces (APIs) which are available in Iken Cloud are implemented A current Desktop case management system is being used by the Council's Legal Services section includes close integration with Microsoft's Outlook desktop however this version is no longer supported and therefore it is critical for NCC to move over to the cloud version. The move from on-premise desktop to a cloud-based solution represents a change in working practices which supports secure access to Iken from anywhere with an internet connection. Iken Cloud would eliminate the dependency on a Virtual Private Network (VPN) connection, ensuring uninterrupted access to the system and enhancing resilience and accessibility for hybrid/remote working

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cc16d052-c27d-41f3-9844-0fd454574ec0 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 May 2026 |
| Submission deadline | 11 Mar 2026 |
| Future notice date | Not specified |
| Award date | 29 Mar 2026 |
| Contract period | 30 Mar 2026 - 30 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £135,000 |
| Lots value | Not specified |
| Awards value | £135,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTHUMBERLAND COUNTY COUNCIL |
| Locality | MORPETH |
| Post town | Newcastle upon Tyne |
| Postcode | NE61 2EF |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC42 Northumberland |
| Local authority | Northumberland |
| Electoral ward | Morpeth Kirkhill |
| Westminster constituency | North Northumberland |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IKEN BUSINESS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 5 May 2026 at 15:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cc16d052-c27d-41f3-9844-0fd454574ec0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cc16d052-c27d-41f3-9844-0fd454574ec0
  5th May 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e7f91721-2869-4115-9c8c-60999eeebbb0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e7f91721-2869-4115-9c8c-60999eeebbb0.json.