--- title: "High Intensity Users Service - NHS Sandwell & West Birmingham CCG" ocid: "ocds-b5fd17-e80d672d-78c1-479c-a7a5-46b0a129acd3" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e80d672d-78c1-479c-a7a5-46b0a129acd3" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e80d672d-78c1-479c-a7a5-46b0a129acd3.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-e80d672d-78c1-479c-a7a5-46b0a129acd3.json" source: "Contracts Finder" current_stage: "Tender" buyer: "NHS ARDEN AND GREATER EAST MIDLANDS" published: "2018-05-16" --- # High Intensity Users Service - NHS Sandwell & West Birmingham CCG Buyer: NHS ARDEN AND GREATER EAST MIDLANDS Current stage: Tender OCID: ocds-b5fd17-e80d672d-78c1-479c-a7a5-46b0a129acd3 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e80d672d-78c1-479c-a7a5-46b0a129acd3) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e80d672d-78c1-479c-a7a5-46b0a129acd3.json) ## Summary The NHS Arden and Greater East Midlands has initiated a tender for the "High Intensity Users Service" aimed at improving health outcomes for individuals at risk of frequent unscheduled care. Located in West Bromwich, West Midlands, this procurement falls under the health services category and is currently in the Tender stage, with a closing date for submissions set for 19 June 2018. The contracted services will commence on 1 October 2018 and continue until 30 September 2020. The procurement method employed is an open procedure, aligning with the Light Touch Regime for Schedule 3 services. This tender presents significant opportunities for businesses, particularly Small and Medium Enterprises (SMEs) and Voluntary Community and Social Enterprises (VCSEs) specialised in health and social care services. Companies that provide personalised care solutions, patient management systems, or training for healthcare professionals would be well-positioned to compete. By engaging with this contract, businesses can contribute to a vital service aimed at enhancing patient self-management and reducing healthcare pressures, thus potentially expanding their market reach in the public health sector. ## Notice The High Intensity User service is designed to target individuals who are at greatest risk of 999 calls, A&E attendance and non-elective admissions with the aim of empowering patients to self-manage and decrease their dependency on unscheduled care services. The Service(s) will be required to meet the following needs: * Identify those at greatest risk of 999 calls, A&E attendance and non-elective admissions. * Proactively manage a rolling cohort of high intensity users using a truly personalised approach. * Act as a conduit to negotiate and de-escalate issues before a crisis occurs; a situation which has historically led to a destabilisation of their condition and resulting in a 999 call. * Empower patients to self-manage, to enable discharge from the project and to switch them from unplanned to planned negative to positive contributors of society. * Form robust networks of services around individual patients to ensure they can access the care and support they need, when they need it. * Improving communication and partnership working between those involved in patient care 24/7. * To provide training and support to other providers to ensure patients are empowered to take ownership of their health and well-being whilst decreasing their dependency upon unscheduled care services. * Assist other providers to identify patterns and 'causal factors' which trigger relapse behaviours in former High Intensity Users in order to shape future commissioning of service and/or demand/capacity planning This services being procured are Schedule 3 - Social and Other Specific Services and Arden and Greater East Midlands CSU and the Commissioner(s) are bound only by those parts of the Regulations applying to schedule 3 services. As such, the process being used will mirror an open process as per the Light Touch Regime. Full details of the process used is defined in the tender documents. Ecomomic operators should ensure that they register their interest in writing via https://ardengemcsu.bravosolution.co.uk/web/login.html. Technical support with this process can be sought via the BravoSolution helpdesk on 0800 368 4850 or by e-mail help@bravosolution.co.uk. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f475c734-0c38-49c3-97ef-882b5110a729 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 16 May 2018 | | Submission deadline | 19 Jun 2018 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 30 Sep 2018 - 30 Sep 2020 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS ARDEN AND GREATER EAST MIDLANDS | | Locality | WEST BROMWICH | | Post town | Birmingham | | Postcode | B70 9LD | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | West Bromwich Central | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85100000 - Health services ## Release History - 16 May 2018 at 14:47 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f475c734-0c38-49c3-97ef-882b5110a729 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/f475c734-0c38-49c3-97ef-882b5110a729 16th May 2018 - Opportunity notice on Contracts Finder ## Notice URLs - https://ardengemcsu.bravosolution.co.uk/web/login.html ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e80d672d-78c1-479c-a7a5-46b0a129acd3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e80d672d-78c1-479c-a7a5-46b0a129acd3.json.