---
title: "Customer Insight Consultant"
ocid: "ocds-b5fd17-e81960fa-3ca5-45a1-a5ea-d97dda39bcbb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e81960fa-3ca5-45a1-a5ea-d97dda39bcbb"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e81960fa-3ca5-45a1-a5ea-d97dda39bcbb.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e81960fa-3ca5-45a1-a5ea-d97dda39bcbb.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MCA - MARITIME AND COASTGUARD AGENCY"
published: "2021-11-02"
---

# Customer Insight Consultant

Buyer: MCA - MARITIME AND COASTGUARD AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-e81960fa-3ca5-45a1-a5ea-d97dda39bcbb

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## Summary

The Maritime and Coastguard Agency (MCA) is seeking a Customer Insight Consultant to enhance customer experience across their service offerings. This procurement is classified under the supply of personnel services, with a budget of £41,500 allocated for a contract period from 28th September 2021 to 11th January 2022. The tender was awarded on 28th September 2021, and the key procurement method used was a selective approach through a call-off from a framework agreement. The delivery of services is targeted within the South East region of the United Kingdom.

This tender presents significant business growth opportunities for firms specialising in customer insight and service consultancy. Small and medium enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations would be particularly well-suited to compete, given the government’s commitment to supporting diverse suppliers. The project involves defining the scope for a future customer insight manager role, which indicates a potential for a longer-term engagement beyond this initial consultancy work.

## Notice

It is recommended that ahead of the permanent appointment of a customer insight manager to UKSR,an experienced customer insight consultant defines the scope and the requirement for the role to optimise the customer experience throughout the customer journey,over approximately three months with an identified budget allocation of PS50,000.00 DAC Approval Reference Number: CP1710 Customer Insight Consultancy for UKSR -approved on the basis that the business is actually recruiting the full time customer insight manager at the moment. The form does not make that clear. There is no point in hiring an expensive consultant if there is no one to hand over the lessons learnt to. If that recruitment is not underway then approval is not given until it is started.Recruitment commenced on 28th September 2021.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/10044842-1e41-4dd1-9c28-d3fae820cde7 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Nov 2021 |
| Submission deadline | 27 Sep 2021 |
| Future notice date | Not specified |
| Award date | 27 Sep 2021 |
| Contract period | 27 Sep 2021 - 11 Jan 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £41,500 |
| Lots value | Not specified |
| Awards value | £41,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MCA - MARITIME AND COASTGUARD AGENCY |
| Locality | SOUTHAMPTON |
| Post town | Southampton |
| Postcode | SO15 1EG |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ32 Southampton |
| Local authority | Southampton |
| Electoral ward | Banister & Polygon |
| Westminster constituency | Southampton Itchen |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GLOBAL RESOURCING |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79620000 - Supply services of personnel including temporary staff

## Release History

- 2 Nov 2021 at 15:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/10044842-1e41-4dd1-9c28-d3fae820cde7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/10044842-1e41-4dd1-9c28-d3fae820cde7
  2nd November 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e81960fa-3ca5-45a1-a5ea-d97dda39bcbb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e81960fa-3ca5-45a1-a5ea-d97dda39bcbb.json.