---
title: "MASCOT Telecare Call Handling System"
ocid: "ocds-b5fd17-e842aca9-30a2-45ca-9bef-716fe2b01173"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e842aca9-30a2-45ca-9bef-716fe2b01173"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e842aca9-30a2-45ca-9bef-716fe2b01173.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e842aca9-30a2-45ca-9bef-716fe2b01173.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF MERTON"
published: "2024-10-31"
---

# MASCOT Telecare Call Handling System

Buyer: LONDON BOROUGH OF MERTON  
Current stage: Award  
OCID: ocds-b5fd17-e842aca9-30a2-45ca-9bef-716fe2b01173

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## Summary

The London Borough of Merton has completed the tender process for the "MASCOT Telecare Call Handling System" under the industry category of Portable receivers for calling and paging (CPV code 32344100). The procurement method used was a restricted procedure. The contract, valued at £360,000, involves providing a digital-enabled service that facilitates remote working and connects dispersed alarms and equipment in customers' homes to Merton's call handling and response centre. The award stage was finalised with the contract period set to start on 21 November 2024 and end on 30 September 2027. The procurement location is within England, United Kingdom.

This tender offers significant opportunities for businesses specialising in digital telecare solutions. SMEs and businesses with experience in developing systems that support remote monitoring and integration with various digital devices would be well-suited to compete. Providing a robust, digital-enabled service that ensures seamless communication between home alarms and response centres can lead to business growth and the strengthening of client portfolios in public sector contracts. Legrand Electric LTD has been announced as the supplier, highlighting their capability in this niche market.

## Notice

The London Borough of Merton ("the Council") is inviting tenders to bid to provide a digital enabled service and deliver a digital enabled solution capable of permitting remote working and linking dispersed alarms and other equipment in customers' homes to both our call handling and response centre and to Merton's systems.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bdf87990-de2d-4890-b09e-f62fb8926a9b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Oct 2024 |
| Submission deadline | 17 Jun 2024 |
| Future notice date | Not specified |
| Award date | 31 Oct 2024 |
| Contract period | 21 Nov 2024 - 30 Sep 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £360,000 |
| Lots value | Not specified |
| Awards value | £360,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF MERTON |
| Locality | MORDEN |
| Post town | Sutton |
| Postcode | SM4 5DX |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI63 Merton, Kingston upon Thames and Sutton |
| Local authority | Merton |
| Electoral ward | Merton Park |
| Westminster constituency | Wimbledon |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LEGRAND ELECTRIC |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32344100 - Portable receivers for calling and paging

## Release History

- 31 Oct 2024 at 09:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bdf87990-de2d-4890-b09e-f62fb8926a9b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bdf87990-de2d-4890-b09e-f62fb8926a9b
  31st October 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.merton.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e842aca9-30a2-45ca-9bef-716fe2b01173. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e842aca9-30a2-45ca-9bef-716fe2b01173.json.