---
title: "CRM system maintenance"
ocid: "ocds-b5fd17-e851e389-4fa2-45cc-888f-d57741c17824"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e851e389-4fa2-45cc-888f-d57741c17824"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e851e389-4fa2-45cc-888f-d57741c17824.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e851e389-4fa2-45cc-888f-d57741c17824.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "IPSWICH BOROUGH COUNCIL"
published: "2024-10-07"
---

# CRM system maintenance

Buyer: IPSWICH BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-e851e389-4fa2-45cc-888f-d57741c17824

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e851e389-4fa2-45cc-888f-d57741c17824.json)

## Summary

Ipswich Borough Council has completed the procurement process for the "CRM system maintenance" contract, classified under the Information Technology Services industry. This tender, worth £150,495, involves a CRM system licence, maintenance, and support. The contract, awarded through a selective procurement method and a framework agreement, commences on 1st October 2024 and runs until 30th September 2027. The key dates include the tender period end on 25th September 2024 and the award date on the same day. The project is located in the East of England, United Kingdom.

This procurement opportunity is ideal for established, large-scale technology firms capable of providing comprehensive CRM system maintenance and support. Businesses specialising in information technology services can leverage this tender to expand their client base and enhance their portfolio by securing contracts with public sector organisations like Ipswich Borough Council. Although the tender does not specifically target SMEs or VCSEs, any qualified IT service provider can benefit from gaining a contract of this magnitude and duration.

## Notice

CRM system licence, maintenance and support.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9315c892-f39d-46bf-8244-197a1b559fa1 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Oct 2024 |
| Submission deadline | 24 Sep 2024 |
| Future notice date | Not specified |
| Award date | 24 Sep 2024 |
| Contract period | 30 Sep 2024 - 30 Sep 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £150,495 |
| Lots value | Not specified |
| Awards value | £150,495 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | IPSWICH BOROUGH COUNCIL |
| Locality | IPSWICH |
| Post town | Ipswich |
| Postcode | IP1 2DE |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH62 Ipswich |
| Local authority | Ipswich |
| Electoral ward | Gipping |
| Westminster constituency | Ipswich |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GRANICUS-FIRMSTEP |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 7 Oct 2024 at 13:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9315c892-f39d-46bf-8244-197a1b559fa1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9315c892-f39d-46bf-8244-197a1b559fa1
  7th October 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e851e389-4fa2-45cc-888f-d57741c17824. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e851e389-4fa2-45cc-888f-d57741c17824.json.