--- title: "QU069 - Customer Satisfaction - AWARD" ocid: "ocds-b5fd17-e8581b7e-a70d-4095-baa8-316edc6aee68" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e8581b7e-a70d-4095-baa8-316edc6aee68" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e8581b7e-a70d-4095-baa8-316edc6aee68.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-e8581b7e-a70d-4095-baa8-316edc6aee68.json" source: "Contracts Finder" current_stage: "Award" buyer: "BIRMINGHAM CITY COUNCIL" published: "2017-08-08" --- # QU069 - Customer Satisfaction - AWARD Buyer: BIRMINGHAM CITY COUNCIL Current stage: Award OCID: ocds-b5fd17-e8581b7e-a70d-4095-baa8-316edc6aee68 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e8581b7e-a70d-4095-baa8-316edc6aee68) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e8581b7e-a70d-4095-baa8-316edc6aee68.json) ## Summary Birmingham City Council is conducting a tender for the contract titled "QU069 - Customer Satisfaction - AWARD", focused on measuring citizen satisfaction with its council services across various channels. This contract falls under the services category, specifically customer services and customer satisfaction survey services, and is located in Birmingham, West Midlands, UK. The contract period commenced on 1st August 2017 and will last until 31st July 2018, with potential annual renewals based on performance. For businesses interested in participation, the deadline for submission of tender documentation was 12:00 hours GMT on 28th April 2017, using the council's e-tendering system, In-tend. This procurement process presents opportunities for businesses specialising in customer service solutions, particularly those offering customer satisfaction surveys or related services. Companies with expertise in data gathering, analysis, and customer engagement mechanisms would find this tender especially relevant. As Birmingham City Council seeks a comprehensive solution to enhance service delivery based on citizen feedback, providers that can demonstrate a strong track record in similar projects may be well-positioned to succeed in future contract opportunities. ## Notice Birmingham City Council requires a supplier for the provision of measuring citizen satisfaction with its council services across multiple channels. Birmingham City Council is seeking a solution to measure customer satisfaction with their council services across multiple channels. Customer Services will require a measure of customer satisfaction that can be used to identify where improvements are needed. There is a requirement to be able to identify the interaction with the council when verbatim feedback has been received - this includes contacts via the online account and telephone. This contract will be for a period of 12 months commencing 1st August 2017 until 31st July 2018. The contract may be renewed on an annual basis depending on previous performance including the ability of the provider to deliver all deliverables on time to the agreed standard. BCC will be using its e-tendering system (in-tend) for the administration of this procurement process and providers must register with the system to be able to express an interest. The web address is: https://in-tendhost.co.uk/birminghamcc Registration and use of In-tend is free. All correspondence for this procurement process must be via the In-tend correspondence function. If you are unable to register with In-tend please either email us at: cps@birmingham.gov.uk or call 0121 464 8000. If you are interested in tendering please click on the following link to access Birmingham City Councils tender Portal: https://in-tendhost.co.uk/birminghamcc/ and submit your details to register as a bidder. We will send you a log on and password so you can download the tender documentation. Requests to participate must be by way of completion and return of the tender documentation no later than 12:00 hours (GMT) on 28th April 2017 using the Supplier Portal. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/56eff2f6-5ba0-4bfe-88fb-1fb7f6cd8f28 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 8 Aug 2017 | | Submission deadline | 28 Apr 2017 | | Future notice date | Not specified | | Award date | 20 Jul 2017 | | Contract period | 31 Jul 2017 - 31 Jul 2018 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BIRMINGHAM CITY COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B4 7WB | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG31 Birmingham | | Local authority | Birmingham | | Electoral ward | Newtown | | Westminster constituency | Birmingham Ladywood | | Delivery location | TLG West Midlands (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | ROL SOLUTIONS | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79342300 - Customer services - 79342310 - Customer survey services - 79342311 - Customer satisfaction survey ## Release History - 8 Aug 2017 at 09:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/56eff2f6-5ba0-4bfe-88fb-1fb7f6cd8f28 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/56eff2f6-5ba0-4bfe-88fb-1fb7f6cd8f28 8th August 2017 - Awarded contract notice on Contracts Finder ## Notice URLs - https://in-tendhost.co.uk/birminghamcc - https://in-tendhost.co.uk/birminghamcc/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e8581b7e-a70d-4095-baa8-316edc6aee68. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e8581b7e-a70d-4095-baa8-316edc6aee68.json.