---
title: "Provision of a Corporate Automatic Call Distribution System & Associated Services"
ocid: "ocds-b5fd17-e86919a1-30d9-476e-b5b6-cf28ad382d5d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e86919a1-30d9-476e-b5b6-cf28ad382d5d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e86919a1-30d9-476e-b5b6-cf28ad382d5d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e86919a1-30d9-476e-b5b6-cf28ad382d5d.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "LEICESTER CITY COUNCIL"
published: "2017-05-25"
---

# Provision of a Corporate Automatic Call Distribution System & Associated Services

Buyer: LEICESTER CITY COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-e86919a1-30d9-476e-b5b6-cf28ad382d5d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e86919a1-30d9-476e-b5b6-cf28ad382d5d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e86919a1-30d9-476e-b5b6-cf28ad382d5d.json)

## Summary

Leicester City Council is currently seeking suppliers for the "Provision of a Corporate Automatic Call Distribution System & Associated Services." This procurement falls under the services category and is classified with the CPV code 48000000, which pertains to software packages and information systems. The tender process is at the active stage, and interested parties must submit their proposals by the deadline of 21 June 2017. The contract, if awarded, is expected to commence on 1 April 2018 and will run until 31 March 2028. Proposals are invited using a selective procurement method via a negotiated procedure, with the delivery taking place in the East Midlands region of the UK.

This tender presents significant opportunities for businesses, particularly those specialising in telecommunication solutions and software systems integration. Suppliers with a proven track record in providing automatic call distribution systems that integrate with Microsoft Lync will be well-suited for this contract. Small and medium-sized enterprises (SMEs) are encouraged to participate, offering a competitive edge with innovative solutions tailored to the Council's requirements. Engaging in this tender can potentially lead to a long-term partnership with a public authority, thereby fostering business growth and expansion in the public sector market.

## Notice

Leicester City Council is seeking suppliers with a proven track record in providing an Automatic Call Distribution system. The Council requires qualified suppliers who have experience of providing a large ACD system to accommodate the Council's needs. The system will need to integrate with the Council's Microsoft Lync telephony system.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fa5e7cd3-311d-4033-b50b-a4d224cede80 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 May 2017 |
| Submission deadline | 21 Jun 2017 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2018 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEICESTER CITY COUNCIL |
| Locality | LEICESTER |
| Post town | Leicester |
| Postcode | LE1 6TH |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF21 Leicester |
| Local authority | Leicester |
| Electoral ward | Castle |
| Westminster constituency | Leicester South |
| Delivery location | TLF East Midlands (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 25 May 2017 at 06:01 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/fa5e7cd3-311d-4033-b50b-a4d224cede80

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fa5e7cd3-311d-4033-b50b-a4d224cede80
  25th May 2017 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-Leicester:-Software-package-and-information-systems./J2FUY574F4
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e86919a1-30d9-476e-b5b6-cf28ad382d5d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e86919a1-30d9-476e-b5b6-cf28ad382d5d.json.