---
title: "Provision of Support and Maintenance for UX Lab"
ocid: "ocds-b5fd17-e8751dba-e5e9-496b-8f8f-bd7a69cffab5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e8751dba-e5e9-496b-8f8f-bd7a69cffab5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e8751dba-e5e9-496b-8f8f-bd7a69cffab5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e8751dba-e5e9-496b-8f8f-bd7a69cffab5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DVLA - DRIVER & VEHICLE LICENSING AGENCY"
published: "2026-06-16"
---

# Provision of Support and Maintenance for UX Lab

Buyer: DVLA - DRIVER & VEHICLE LICENSING AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-e8751dba-e5e9-496b-8f8f-bd7a69cffab5

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## Summary

This public procurement process, initiated by the DVLA - Driver & Vehicle Licensing Agency, involved the award of a contract for the "Provision of Support and Maintenance for UX Lab" in the software-related services category. The contract was completed through a call-off from a Crown Commercial Services framework agreement, a selective procurement method. The procurement focused on delivering services to the DVLA's UX Lab in Swansea, Wales, with the contract running from 13th July 2026 to 12th July 2029. The award was confirmed on 12th June 2026, with Boxxe Ltd being selected as the supplier to provide these services, valued at £44,715.

This tender presents significant opportunities for large-scale businesses involved in software-related services, particularly those experienced with maintenance and support in complex environments like UX labs. While the contract has been awarded to Boxxe Ltd, businesses in the software services sector can look towards upcoming opportunities with the DVLA and similar public-sector bodies. Enterprises capable of leveraging framework agreements and participating in selective procurement processes may find similar opportunities beneficial for strategic business growth in public service sectors.

## Notice

Award of contract has been completed via Crown Commercial Services framework. Award notice published for transparency. Contract is for the provision of support and maintenance for DVLA's UX Lab

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2d55237f-5f21-40ad-8435-16572418ca66 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Jun 2026 |
| Submission deadline | 18 May 2026 |
| Future notice date | Not specified |
| Award date | 11 Jun 2026 |
| Contract period | 12 Jul 2026 - 12 Jul 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £44,715 |
| Lots value | Not specified |
| Awards value | £44,715 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DVLA - DRIVER & VEHICLE LICENSING AGENCY |
| Locality | SWANSEA |
| Post town | Swansea |
| Postcode | SA6 7JL |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL43 Swansea |
| Local authority | Swansea |
| Electoral ward | Mynydd-bach |
| Westminster constituency | Swansea West |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BOXXE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72260000 - Software-related services

## Release History

- 16 Jun 2026 at 12:21 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2d55237f-5f21-40ad-8435-16572418ca66

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2d55237f-5f21-40ad-8435-16572418ca66
  16th June 2026 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e7e93299-5e69-4019-a027-d256e06c1165
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/16242c71-b74f-479b-bd4d-64829cf2c9df
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e8751dba-e5e9-496b-8f8f-bd7a69cffab5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e8751dba-e5e9-496b-8f8f-bd7a69cffab5.json.