---
title: "WHPC00290"
ocid: "ocds-b5fd17-e87afd43-994a-4f24-81c4-70bc4c264be0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e87afd43-994a-4f24-81c4-70bc4c264be0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e87afd43-994a-4f24-81c4-70bc4c264be0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e87afd43-994a-4f24-81c4-70bc4c264be0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WALSALL HEALTHCARE NHS TRUST"
published: "2024-07-23"
---

# WHPC00290

Buyer: WALSALL HEALTHCARE NHS TRUST  
Current stage: Award  
OCID: ocds-b5fd17-e87afd43-994a-4f24-81c4-70bc4c264be0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e87afd43-994a-4f24-81c4-70bc4c264be0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e87afd43-994a-4f24-81c4-70bc4c264be0.json)

## Summary

The Walsall Healthcare NHS Trust has completed the procurement process for a 12-month contract extension concerning the NHS Friends and Family Test and other surveys. This contract, identified as WHPC00290, focuses on implementing bespoke surveys to provide performance feedback using various mediums such as online, paper, SMS, or IVM. The surveys provide real-time web-based reporting at Trust, departmental, or local levels. The procurement was conducted through a selective method as a call-off from a framework agreement. The contract period is from 1 July 2024 to 30 June 2025, with the final tender date being 29 May 2024. The procurement, valued at £53,615.27, falls under the industry category of 'Patient-monitoring system' and is classified under CPV code 33195000.

This tender presents significant business growth opportunities, especially for SMEs and VCSEs capable of providing custom survey solutions and advanced real-time reporting. Businesses specialising in healthcare communications, data analytics, and digital patient engagement solutions are well-suited to compete for similar future contracts. Successful vendors can expand their market presence while contributing to improved patient care and satisfaction metrics within the healthcare sector. The contractual role has been awarded to Healthcare Communications (an IMIMobile Company), indicating a strong precedent for companies in the healthcare data analytics field.

## Notice

12 Month - Contract Extension Year 2 - NHS Friends and Family Test and Other Surveys - Direct Award - SBS10175 - The Ability to implement bespoke surveys to provide performance feedback over dedicated period of time forensically analyse issue at a local level - Online, Paper, SMS or IVM. Reporting delivered at Trust, Departmental or local level in real time web-based reporting Additional information: 12 Month - Contract Extension Year 2 - NHS Friends and Family Test and Other Surveys - Direct Award - SBS10175 - The Ability to implement bespoke surveys to provide performance feedback over dedicated period of time forensically analyse issue at a local level - Online, Paper, SMS or IVM. Reporting delivered at Trust, Departmental or local level in real time web-based reporting

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6267f5f2-cf89-4834-9be1-8b94ce84d336 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Jul 2024 |
| Submission deadline | 29 May 2024 |
| Future notice date | Not specified |
| Award date | 20 Jun 2024 |
| Contract period | 30 Jun 2024 - 30 Jun 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £53,615 |
| Lots value | Not specified |
| Awards value | £53,615 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WALSALL HEALTHCARE NHS TRUST |
| Locality | WALSALL |
| Post town | Walsall |
| Postcode | WS2 9PR |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG38 Walsall |
| Local authority | Walsall |
| Electoral ward | Pleck |
| Westminster constituency | Walsall and Bloxwich |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HEALTHCARE COMMUNICATIONS (AN IMIMOBILE |

## CPV Codes

### Divisions

- 33 - Medical equipments, pharmaceuticals and personal care products

### Codes

- 33195000 - Patient-monitoring system

## Release History

- 23 Jul 2024 at 15:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6267f5f2-cf89-4834-9be1-8b94ce84d336

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6267f5f2-cf89-4834-9be1-8b94ce84d336
  23rd July 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e87afd43-994a-4f24-81c4-70bc4c264be0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e87afd43-994a-4f24-81c4-70bc4c264be0.json.