---
title: "High Intensity User Support Service"
ocid: "ocds-b5fd17-e886e1f4-7b95-4a73-8c38-c39f4dc4f01d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e886e1f4-7b95-4a73-8c38-c39f4dc4f01d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e886e1f4-7b95-4a73-8c38-c39f4dc4f01d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e886e1f4-7b95-4a73-8c38-c39f4dc4f01d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT"
published: "2019-06-23"
---

# High Intensity User Support Service

Buyer: NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT  
Current stage: Award  
OCID: ocds-b5fd17-e886e1f4-7b95-4a73-8c38-c39f4dc4f01d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e886e1f4-7b95-4a73-8c38-c39f4dc4f01d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e886e1f4-7b95-4a73-8c38-c39f4dc4f01d.json)

## Summary

The "High Intensity User Support Service" tender, initiated by NHS Arden and Greater East Midlands Commissioning Support Unit on behalf of multiple Clinical Commissioning Groups, is aimed at providing essential health and social work services in the East of England. This contracting process is in the Award stage, with the contract period running from 1st August 2019 to 31st July 2024, and an optional two-year extension. The procurement was conducted through an open procedure, which concluded on 7th February 2019, and the total awarded value is £1,600,000.

This tender presents significant opportunities for businesses, particularly small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in health and social care services. Providers with experience in high intensity user support and a track record of working within the NHS framework will find this contract fitting. Engaging in this tender could enhance service delivery capabilities whilst potentially increasing market presence within the healthcare sector across the region.

## Notice

NHS Arden and Greater East Midlands CSU (AGCSU) on behalf of NHS North Norfolk Clinical Commissioning Group (the Lead Commissioner), NHS South Norfolk Clinical Commissioning Group and NHS Norwich Clinical Commissioning Group (referred to as the Commissioners) is inviting suitably qualified and experienced providers to deliver the Services, comprising High Intensity User Support Service for a period of 3 years from 1st August 2019 and with an optional extension of a further 2 years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/edb0d5c8-7ce8-4203-9519-07a9e5129b0a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Jun 2019 |
| Submission deadline | 7 Feb 2019 |
| Future notice date | Not specified |
| Award date | 10 Apr 2019 |
| Contract period | 31 Jul 2019 - 31 Jul 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £1,600,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR7 0WG |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Broadland |
| Electoral ward | Brundall |
| Westminster constituency | Broadland and Fakenham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NORFOLK COMMUNITY HEALTH AND CARE NHS TRUST |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 23 Jun 2019 at 10:31 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/edb0d5c8-7ce8-4203-9519-07a9e5129b0a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/edb0d5c8-7ce8-4203-9519-07a9e5129b0a
  23rd June 2019 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=26602&B=OGC
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/68205
  User / Company

## Notice URLs

- https://www.ardengemcsu.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e886e1f4-7b95-4a73-8c38-c39f4dc4f01d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e886e1f4-7b95-4a73-8c38-c39f4dc4f01d.json.