---
title: "Homes England - CRM Support"
ocid: "ocds-b5fd17-e89204ff-9c00-4d99-9f30-726c4628d15a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e89204ff-9c00-4d99-9f30-726c4628d15a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e89204ff-9c00-4d99-9f30-726c4628d15a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e89204ff-9c00-4d99-9f30-726c4628d15a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOMES ENGLAND (THE NAME ADOPTED BY THE HOMES AND COMMUNITIES AGENCY)"
published: "2024-10-17"
---

# Homes England - CRM Support

Buyer: HOMES ENGLAND (THE NAME ADOPTED BY THE HOMES AND COMMUNITIES AGENCY)  
Current stage: Award  
OCID: ocds-b5fd17-e89204ff-9c00-4d99-9f30-726c4628d15a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e89204ff-9c00-4d99-9f30-726c4628d15a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e89204ff-9c00-4d99-9f30-726c4628d15a.json)

## Summary

The public procurement process for "Homes England - CRM Support" has been completed by Homes England, situated in Newcastle upon Tyne. This tender, classified under IT services: consulting, software development, Internet, and support (CPV code 72000000), was procured via CCS' GCloud through a direct award method. The contracting process commenced on 11 June 2023 and will run until 4 January 2025, involving a contract valued at £180,000 GBP. Key stakeholders in this process include the buying organisation Homes England and the supplier Hitachi Solutions Europe Ltd. The award was finalised and published on 17 October 2024.

This tender presents significant opportunities for businesses specialising in customer relationship management and IT support services. Small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) are particularly encouraged to explore such contracts, given their suitability for these types of organisations. Engaging with this tender can help businesses establish or enhance relationships with prominent UK public agencies, expanding their market reach and fostering long-term growth within the IT services sector.

## Notice

Customer relationship management support. Procured via CCS' GCloud.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a7a5d5e5-094a-4aff-a173-b705b381a919 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Oct 2024 |
| Submission deadline | 31 May 2023 |
| Future notice date | Not specified |
| Award date | 31 May 2023 |
| Contract period | 10 Jun 2023 - 4 Jan 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £180,000 |
| Lots value | Not specified |
| Awards value | £180,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOMES ENGLAND (THE NAME ADOPTED BY THE HOMES AND COMMUNITIES AGENCY) |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE4 5BZ |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Arthur's Hill |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HITACHI SOLUTIONS EUROPE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 17 Oct 2024 at 16:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a7a5d5e5-094a-4aff-a173-b705b381a919

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a7a5d5e5-094a-4aff-a173-b705b381a919
  17th October 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.gov.uk/government/organisations/homes-england

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e89204ff-9c00-4d99-9f30-726c4628d15a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e89204ff-9c00-4d99-9f30-726c4628d15a.json.