---
title: "Automated Dialing for Revenues and Benefits Collection"
ocid: "ocds-b5fd17-e89939f6-9d69-41aa-a176-cd3691ff2974"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e89939f6-9d69-41aa-a176-cd3691ff2974"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e89939f6-9d69-41aa-a176-cd3691ff2974.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e89939f6-9d69-41aa-a176-cd3691ff2974.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CHELMSFORD CITY COUNCIL"
published: "2025-08-15"
---

# Automated Dialing for Revenues and Benefits Collection

Buyer: CHELMSFORD CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-e89939f6-9d69-41aa-a176-cd3691ff2974

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e89939f6-9d69-41aa-a176-cd3691ff2974)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e89939f6-9d69-41aa-a176-cd3691ff2974.json)

## Summary

The procurement process for "Automated Dialing for Revenues and Benefits Collection" was managed by Chelmsford City Council in England. This tender, categorised under the industry sector of "Software package and information systems," has recently concluded with an active status at the award stage. Using a selective procurement method through a call-off from the G-Cloud 14 framework, the process had a deadline on 11th August 2025, with a contract period starting from 1st September 2025 to 31st August 2026. The tender value ranges between £20,000 to £45,000, highlighting its focus on providing specialised software solutions.

This tender presents an opportunity for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) interested in showcasing their capabilities in technology-driven debt collection systems. With the successful award to Voicescape Limited, this procurement suggests there is a market for innovative software solutions that can assist local councils in enhancing their revenue collection processes. Businesses with expertise in developing or supplying software systems related to automated dialling and debt collection would find this and similar opportunities beneficial for expanding their market reach.

## Notice

Call-off from the G-Cloud 14 framework, automated dialing Revenue and Benefits debt collection service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/24ac2e32-7bac-4151-af4f-f395dae7292f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Aug 2025 |
| Submission deadline | 11 Aug 2025 |
| Future notice date | Not specified |
| Award date | 10 Aug 2025 |
| Contract period | 31 Aug 2025 - 31 Aug 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £45,000 |
| Lots value | Not specified |
| Awards value | £45,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CHELMSFORD CITY COUNCIL |
| Locality | CHELMSFORD |
| Post town | Chelmsford |
| Postcode | CM1 1JE |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH36 Heart of Essex |
| Local authority | Chelmsford |
| Electoral ward | Marconi |
| Westminster constituency | Chelmsford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOICESCAPE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 15 Aug 2025 at 09:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/24ac2e32-7bac-4151-af4f-f395dae7292f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/24ac2e32-7bac-4151-af4f-f395dae7292f
  15th August 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e89939f6-9d69-41aa-a176-cd3691ff2974. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e89939f6-9d69-41aa-a176-cd3691ff2974.json.