---
title: "Victim & Citizen Engagement Contact Solution (Salesforce)"
ocid: "ocds-b5fd17-e89bebf8-bdf0-4830-a3c0-cb3bb355184b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e89bebf8-bdf0-4830-a3c0-cb3bb355184b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e89bebf8-bdf0-4830-a3c0-cb3bb355184b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e89bebf8-bdf0-4830-a3c0-cb3bb355184b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "POLICE, FIRE & CRIME COMMISSIONER FOR STAFFORDSHIRE"
published: "2024-05-29"
---

# Victim & Citizen Engagement Contact Solution (Salesforce)

Buyer: POLICE, FIRE & CRIME COMMISSIONER FOR STAFFORDSHIRE  
Current stage: Award  
OCID: ocds-b5fd17-e89bebf8-bdf0-4830-a3c0-cb3bb355184b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e89bebf8-bdf0-4830-a3c0-cb3bb355184b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e89bebf8-bdf0-4830-a3c0-cb3bb355184b.json)

## Summary

The Police, Fire & Crime Commissioner for Staffordshire has awarded a contract for the Victim & Citizen Engagement Contact Solution (Salesforce) to Softcat Ltd. The procurement stage was selective, with the tender period ending on 30th April 2024. The contract runs from 1st May 2024 to 30th April 2027. This opportunity falls under the services category and is suitable for businesses interested in software supply services.

This contract presents a business growth opportunity for companies providing software supply services. The procurement method involved calling off from a framework agreement, providing a chance for businesses, especially those offering large-scale solutions, to compete. Softcat Ltd was the successful supplier, and interested companies may explore similar future opportunities through the buyer, the Police, Fire & Crime Commissioner for Staffordshire.

## Notice

Victim & Citizen Engagement Contact Solution and CRM

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/83e425b7-cb20-477b-a48c-119f48a16703 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 May 2024 |
| Submission deadline | 30 Apr 2024 |
| Future notice date | Not specified |
| Award date | 28 May 2024 |
| Contract period | 30 Apr 2024 - 30 Apr 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POLICE, FIRE & CRIME COMMISSIONER FOR STAFFORDSHIRE |
| Locality | STAFFORD |
| Post town | Stoke-on-Trent |
| Postcode | ST18 0YY |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG24 Staffordshire CC |
| Local authority | Stafford |
| Electoral ward | Milwich |
| Westminster constituency | Stone, Great Wyrley and Penkridge |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72268000 - Software supply services

## Release History

- 29 May 2024 at 11:38 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/83e425b7-cb20-477b-a48c-119f48a16703

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/83e425b7-cb20-477b-a48c-119f48a16703
  29th May 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://staffordshire-pfcc.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e89bebf8-bdf0-4830-a3c0-cb3bb355184b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e89bebf8-bdf0-4830-a3c0-cb3bb355184b.json.