---
title: "UHSussex Patients Know Best Patient Portal"
ocid: "ocds-b5fd17-e89ee6d3-a2a4-42dc-801f-985fd13e7e35"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e89ee6d3-a2a4-42dc-801f-985fd13e7e35"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e89ee6d3-a2a4-42dc-801f-985fd13e7e35.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e89ee6d3-a2a4-42dc-801f-985fd13e7e35.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNIVERSITY HOSPITALS SUSSEX NHS FOUNDATION TRUST"
published: "2025-07-07"
---

# UHSussex Patients Know Best Patient Portal

Buyer: UNIVERSITY HOSPITALS SUSSEX NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-b5fd17-e89ee6d3-a2a4-42dc-801f-985fd13e7e35

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## Summary

The University Hospitals Sussex NHS Foundation Trust has completed the procurement process for the renewal of the Patients Know Best patient portal system, classified under the Software package and information systems category. Located in Worthing, United Kingdom, the buying organisation utilised a selective procurement method through a call-off from a framework agreement. The procurement stage was the awarding stage, and the contract covers a period from 1st April 2025 to 31st March 2026, valued at £1,163,190 GBP. The procurement was primarily centred in Europe and the UK, with other notable locations including the British Overseas Territories and the Isle of Man.

This tender presents significant opportunities for businesses involved in software packages and information systems, especially those that can offer innovative solutions for healthcare digitalisation. While the project is less suited for SMEs and VCSEs, larger companies with extensive experience in healthcare IT systems are best positioned to compete. Given the contract's substantial value, it offers a platform for enhancing service portfolios and strengthening connections within the health service sector, potentially leading to further similar opportunities.

## Notice

Renewal of Patients Know Best patient portal system

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/54fa4b5d-1269-4978-99b4-9252204b043a |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Jul 2025 |
| Submission deadline | 6 Jan 2025 |
| Future notice date | Not specified |
| Award date | 31 Mar 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,163,190 |
| Lots value | Not specified |
| Awards value | £1,163,190 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY HOSPITALS SUSSEX NHS FOUNDATION TRUST |
| Locality | WORTHING |
| Post town | Brighton |
| Postcode | BN11 2DH |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ27 West Sussex (South West) |
| Local authority | Worthing |
| Electoral ward | Central |
| Westminster constituency | Worthing West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PATIENTS KNOW BEST |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 7 Jul 2025 at 07:48 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/54fa4b5d-1269-4978-99b4-9252204b043a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/54fa4b5d-1269-4978-99b4-9252204b043a
  7th July 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e89ee6d3-a2a4-42dc-801f-985fd13e7e35. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e89ee6d3-a2a4-42dc-801f-985fd13e7e35.json.