--- title: "Right to Buy Agents Service - Pre Tender Market Engagement" ocid: "ocds-b5fd17-e8b0c535-6fbe-4e55-869f-2251934ea3b5" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e8b0c535-6fbe-4e55-869f-2251934ea3b5" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e8b0c535-6fbe-4e55-869f-2251934ea3b5.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-e8b0c535-6fbe-4e55-869f-2251934ea3b5.json" source: "Contracts Finder" current_stage: "Planning" buyer: "DEPARTMENT FOR COMMUNITIES & LOCAL GOVERNMENT" published: "2017-03-06" --- # Right to Buy Agents Service - Pre Tender Market Engagement Buyer: DEPARTMENT FOR COMMUNITIES & LOCAL GOVERNMENT Current stage: Planning OCID: ocds-b5fd17-e8b0c535-6fbe-4e55-869f-2251934ea3b5 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e8b0c535-6fbe-4e55-869f-2251934ea3b5) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e8b0c535-6fbe-4e55-869f-2251934ea3b5.json) ## Summary The "Right to Buy Agents Service - Pre Tender Market Engagement" is being initiated by the Department for Communities & Local Government, based in London, England. This process is currently in the planning stage and aims to identify potential suppliers for a service that will run from August 2017 to August 2020. Key dates include the engagement end date on 23rd February 2018, with responses to market engagement questions due by 9th March 2017. The procurement is classified under the CPV code for Administrative services of agencies, indicating a focus on public service support. This tender presents a significant opportunity for businesses in the customer service and housing sectors, particularly those with experience in providing advice and support in real estate transactions. Companies that specialise in customer relationship management, social housing services, or estate agency operations would be well-positioned to compete for this contract. The Government-funded Right to Buy Agent Service aims to enhance the home-buying experience for social housing tenants, thereby creating a demand for qualified service providers who can effectively navigate the complexities of the Right to Buy scheme. ## Notice The purpose of this market engagement is to: * Give advance notice that the Authority will be looking for a Potential Supplier to provide the Right to Buy Agent Service from August 2017-August 2020. * Provide the market with an opportunity to ask questions, raise queries and any issues to be addressed at an early stage. Introduction: The Right to Buy Agent Service is essentially a customer service centre for tenants of social housing and their landlords (local authorities and housing associations). The Agents are required to: * handle general enquiries through a range of media (phone / web / email / post), including sending out relevant information packs and providing dynamic tailored advice on eligibility for the scheme and affordability for the tenant; * to provide an on-going 'caseworker' service to support tenants through their application to buy their property with local authorities / housing associations under the statutory Right to Buy scheme; and * support landlords informing them of the terms, process and guidance for the different Right to Buy schemes; and for local authorities to provide guidance on the regulatory requirements placed on them. The complexity of home buying can put people off going through the process, and social tenants looking to exercise their Right to Buy do not have the benefit of an estate agent to guide them. To overcome this and to ensure that every eligible tenant knows about the Right to Buy and how to go through the process of buying their property, a Government funded Agent Service was set up in 2014. This helpline and free-to-tenants support service provides proactive help to any public sector tenant (of both local authorities and housing associations) wishing to understand more about the Right to Buy and to assist them if they choose to apply. Tenants are not required to use the service. More details on the current service provided can be found at: http://righttobuy.communities.gov.uk/. Further information can be found in the attached PTME document, and the market is encouraged to respond to the questions contained within it. Responses to the questions should be submitted by email to tim.lundy@communities.gsi.gov.uk by 17:00 GMT, 9th March 2017 ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1247ced6-28ec-43f8-bfcb-81f5e1db42f2 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 6 Mar 2017 | | Submission deadline | Not specified | | Future notice date | 23 Feb 2018 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | DEPARTMENT FOR COMMUNITIES & LOCAL GOVERNMENT | | Locality | LONDON | | Post town | South West London | | Postcode | SW1P 4DF | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 75 - Administration, defence and social security services ### Codes - 75120000 - Administrative services of agencies ## Release History - 6 Mar 2017 at 17:09 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/1247ced6-28ec-43f8-bfcb-81f5e1db42f2 - 24 Feb 2017 at 16:02 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/1247ced6-28ec-43f8-bfcb-81f5e1db42f2 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/1247ced6-28ec-43f8-bfcb-81f5e1db42f2 6th March 2017 - Early engagement notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/a715dee7-cb58-4abf-8947-275c4030b977 Pre-Tender Market Engagement - https://www.contractsfinder.service.gov.uk/Notice/Attachment/e8f3e096-2b87-4cfe-b18c-02ea478a3d16 PTME Clarification Bulletin 01 ## Notice URLs - http://righttobuy.communities.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e8b0c535-6fbe-4e55-869f-2251934ea3b5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e8b0c535-6fbe-4e55-869f-2251934ea3b5.json.