--- title: "109099 - Revenues Smart Text Payment - AWARD" ocid: "ocds-b5fd17-e8ca1913-631e-489c-9a24-6ff7095c8c9a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e8ca1913-631e-489c-9a24-6ff7095c8c9a" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e8ca1913-631e-489c-9a24-6ff7095c8c9a.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-e8ca1913-631e-489c-9a24-6ff7095c8c9a.json" source: "Contracts Finder" current_stage: "Award" buyer: "BIRMINGHAM CITY COUNCIL" published: "2021-11-22" --- # 109099 - Revenues Smart Text Payment - AWARD Buyer: BIRMINGHAM CITY COUNCIL Current stage: Award OCID: ocds-b5fd17-e8ca1913-631e-489c-9a24-6ff7095c8c9a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e8ca1913-631e-489c-9a24-6ff7095c8c9a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e8ca1913-631e-489c-9a24-6ff7095c8c9a.json) ## Summary The procurement process involves Birmingham City Council seeking a supplier for their "109099 - Revenues Smart Text Payment" project, focused on providing smart text automation services to citizens with council tax payment arrears. The contract is classified under multimedia message services and is set to commence on 1st December 2021, lasting for one year with the possibility of a one-year extension, contingent on performance. Interested suppliers were required to submit their quotations by noon on 18th June 2021 through the council’s e-tendering system, with the contract awarded on 18th November 2021 to Engage Hub Ltd for a total value of £80,000. This tender presents a lucrative opportunity for businesses specialising in communication technologies, particularly those that offer multimedia messaging, electronic messaging, and automated payment solutions. Small and medium-sized enterprises (SMEs) well-versed in service delivery and customer engagement will find themselves in a strong position to compete for such contracts. With a focus on innovative payment processes that enhance citizen engagement, businesses that can demonstrate reliability in service execution and have a track record of successful similar projects will be particularly well-suited to participate in future tenders of this nature. ## Notice Birmingham City Council requires a supplier for the provision of smart text automation to citizens who are behind with their council tax payments. This must also include a self-serve means for the citizen to provide payment via a payment link contained within the message. This contract will be for a period of 1 year, with an additional 1-year extension, commencing 8.07.2021 until 07.07.2023 The contract will be renewed on an annual basis depending on previous performance including the ability of the provider to deliver all orders on time. The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity please click on the following link to access https://in-tendhost.co.uk/birminghamcc/ and submit your details to register. You will then be sent details on how to log on which will enable you to download all relevant quotation documentation. If you are unable to register with In-tend or have any questions or problems on how to use this web site please either email us at: cps@birmingham.gov.uk or call CPS Helpdesk on 0121 464 8000. Your completed quotation submission should be returned by noon on 18th June 2021 via the 'in-tend' system https://in-tendhost.co.uk/birminghamcc ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/258132d7-4ca5-4677-af5a-2c7cab1e6708 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 22 Nov 2021 | | Submission deadline | 18 Jun 2021 | | Future notice date | Not specified | | Award date | 18 Nov 2021 | | Contract period | 1 Dec 2021 - 1 Dec 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | £80,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BIRMINGHAM CITY COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B4 7WB | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG31 Birmingham | | Local authority | Birmingham | | Electoral ward | Newtown | | Westminster constituency | Birmingham Ladywood | | Delivery location | TLG West Midlands (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | ENGAGE HUB | ## CPV Codes ### Divisions - 64 - Postal and telecommunications services ### Codes - 64212100 - Short Message Service (SMS) services - 64212300 - Multimedia Message Service (MMS) services - 64216000 - Electronic message and information services - 64216100 - Electronic message services ## Release History - 22 Nov 2021 at 14:06 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/258132d7-4ca5-4677-af5a-2c7cab1e6708 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/258132d7-4ca5-4677-af5a-2c7cab1e6708 22nd November 2021 - Awarded contract notice on Contracts Finder ## Notice URLs - http://www.in-tendhost.co.uk/birminghamcc - https://in-tendhost.co.uk/birminghamcc - https://in-tendhost.co.uk/birminghamcc/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e8ca1913-631e-489c-9a24-6ff7095c8c9a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e8ca1913-631e-489c-9a24-6ff7095c8c9a.json.