---
title: "Major Projects Customer Relationship Management (GIS Integration)"
ocid: "ocds-b5fd17-e8cf1645-7f3d-4ac3-bc0a-9e065fe0bae6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e8cf1645-7f3d-4ac3-bc0a-9e065fe0bae6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e8cf1645-7f3d-4ac3-bc0a-9e065fe0bae6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e8cf1645-7f3d-4ac3-bc0a-9e065fe0bae6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HIGHWAYS ENGLAND COMPANY LIMITED"
published: "2019-04-23"
---

# Major Projects Customer Relationship Management (GIS Integration)

Buyer: HIGHWAYS ENGLAND COMPANY LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-e8cf1645-7f3d-4ac3-bc0a-9e065fe0bae6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e8cf1645-7f3d-4ac3-bc0a-9e065fe0bae6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e8cf1645-7f3d-4ac3-bc0a-9e065fe0bae6.json)

## Summary

The procurement process is managed by Highways England Company Limited, for the contract titled "Major Projects Customer Relationship Management (GIS Integration)" within the IT services industry category. The process is currently in the Award stage, having been completed with a contract value of £311,685. The tender period concluded on 12 April 2019, and the contract commenced on 13 April 2019, with an end date set for 12 April 2021. The contract covers delivery addresses across the British Overseas Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and the United Kingdom, using a selective procurement method under a framework agreement.

This tender presents significant growth opportunities for businesses engaged in IT services, particularly those specialising in consulting and software development. Small and medium-sized enterprises (SMEs) are particularly well-placed to compete for this contract, although the opportunity may also attract larger firms providing similar services. The integration of Customer Relationship Management (CRM) with Geographic Information Systems (GIS) indicates a niche requiring expertise in both areas, making it essential for potential bidders to demonstrate their capabilities in these technologies.

## Notice

CRM and GIS Integration

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/efeae291-55d5-4d7c-91f4-15b0ea71bb3a |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Apr 2019 |
| Submission deadline | 12 Apr 2019 |
| Future notice date | Not specified |
| Award date | 11 Apr 2019 |
| Contract period | 12 Apr 2019 - 12 Apr 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £311,685 |
| Lots value | Not specified |
| Awards value | £311,685 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHWAYS ENGLAND COMPANY LIMITED |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B1 1RN |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ESRI (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 23 Apr 2019 at 13:48 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/efeae291-55d5-4d7c-91f4-15b0ea71bb3a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/efeae291-55d5-4d7c-91f4-15b0ea71bb3a
  23rd April 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e8cf1645-7f3d-4ac3-bc0a-9e065fe0bae6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e8cf1645-7f3d-4ac3-bc0a-9e065fe0bae6.json.