---
title: "GB-Epping: Provision of an Out of Hours Call Handling Service"
ocid: "ocds-b5fd17-e8d2a671-5d21-4e39-9ee2-3c3d7607c61f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e8d2a671-5d21-4e39-9ee2-3c3d7607c61f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e8d2a671-5d21-4e39-9ee2-3c3d7607c61f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e8d2a671-5d21-4e39-9ee2-3c3d7607c61f.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "EPPING FOREST DISTRICT COUNCIL"
published: "2023-06-08"
---

# GB-Epping: Provision of an Out of Hours Call Handling Service

Buyer: EPPING FOREST DISTRICT COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-e8d2a671-5d21-4e39-9ee2-3c3d7607c61f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e8d2a671-5d21-4e39-9ee2-3c3d7607c61f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e8d2a671-5d21-4e39-9ee2-3c3d7607c61f.json)

## Summary

The Epping Forest District Council is seeking a provider for an Out of Hours Call Handling Service starting from 1st October 2023 for a three-year period, with a possible extension. The procurement method is an open procedure with a value of £500,000. The tender deadline is 11th July 2023, with the contract period ending on 30th September 2026. The industry category is services, and the location is in the East of England.

This tender offers an opportunity for small and medium enterprises (SMEs) to compete for providing call centre services to the Epping Forest District Council. Businesses in the call centre industry, especially those with experience in managing Out of Hours services, are well-suited to bid for this contract. The potential for a one-year extension provides the selected provider with the opportunity for longer-term business growth and collaboration with the public sector.

## Notice

Epping Forest District Council (EFDC) requires a provider to manage its Out of Hours (OOH) Call handling service for a three year period with an option to extend for a further period of up to one year, commencing from 1st October 2023, 00:01 hours. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f270712f-f00f-4006-a611-3120fc5d6252 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Jun 2023 |
| Submission deadline | 11 Jul 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Sep 2023 - 30 Sep 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EPPING FOREST DISTRICT COUNCIL |
| Locality | EPPING |
| Post town | Chelmsford |
| Postcode | CM16 4BZ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH35 West Essex |
| Local authority | Epping Forest |
| Electoral ward | Epping West & Rural |
| Westminster constituency | Epping Forest |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 8 Jun 2023 at 08:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f270712f-f00f-4006-a611-3120fc5d6252

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f270712f-f00f-4006-a611-3120fc5d6252
  8th June 2023 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-GB-Epping:-Provision-of-an-Out-of-Hours-Call-Handling-Service/GSNA6KU23Q
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e8d2a671-5d21-4e39-9ee2-3c3d7607c61f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e8d2a671-5d21-4e39-9ee2-3c3d7607c61f.json.