---
title: "Provision of apprenticeship training for the Customer Service Specialist standard"
ocid: "ocds-b5fd17-e919cfe8-2f14-403b-ace8-9bab0908a18f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e919cfe8-2f14-403b-ace8-9bab0908a18f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e919cfe8-2f14-403b-ace8-9bab0908a18f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e919cfe8-2f14-403b-ace8-9bab0908a18f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HS2"
published: "2019-12-03"
---

# Provision of apprenticeship training for the Customer Service Specialist standard

Buyer: HS2  
Current stage: Award  
OCID: ocds-b5fd17-e919cfe8-2f14-403b-ace8-9bab0908a18f

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## Summary

The procurement process involves HS2, which is located in Birmingham, England, and is focused on providing apprenticeship training services under the title "Provision of apprenticeship training for the Customer Service Specialist standard." This award-winning contract was finalised on 11th October 2019, with a contract period from 31st October 2019 to 3rd October 2021, and was valued at £9,000. The procurement method used was a direct single tender action, allowing for a swift award without the usual competitive process, and falls under the education and training services industry category.

This contract presents a significant opportunity for businesses involved in education and training, specifically those offering apprenticeship training services. Small and medium-sized enterprises (SMEs) and voluntary or community sector enterprises (VCSEs) are particularly well-positioned to engage in similar tenders, as the contracting authority is open to suppliers of this scale. Competing in this sector can help these businesses expand their reach and develop strong partnerships with large organisations like HS2.

## Notice

A contract has been awarded to Interserve Learning & Employment Ltd for the provision of apprenticeship training services for the Human Resource Support standard for the period 31.10.2019 - 03.10.2021.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8565a7c8-3c0b-4251-802f-c5009ab209e3 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Dec 2019 |
| Submission deadline | 11 Oct 2019 |
| Future notice date | Not specified |
| Award date | 10 Oct 2019 |
| Contract period | 31 Oct 2019 - 3 Oct 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £9,000 |
| Lots value | Not specified |
| Awards value | £9,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HS2 |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B4 6GA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INTERSERVE LEARNING & EMPLOYMENT |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80000000 - Education and training services

## Release History

- 3 Dec 2019 at 13:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8565a7c8-3c0b-4251-802f-c5009ab209e3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8565a7c8-3c0b-4251-802f-c5009ab209e3
  3rd December 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e919cfe8-2f14-403b-ace8-9bab0908a18f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e919cfe8-2f14-403b-ace8-9bab0908a18f.json.