---
title: "Customer Service Evaluation"
ocid: "ocds-b5fd17-e93a5678-8d38-4ca7-9421-aab00145da43"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e93a5678-8d38-4ca7-9421-aab00145da43"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e93a5678-8d38-4ca7-9421-aab00145da43.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e93a5678-8d38-4ca7-9421-aab00145da43.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GENERAL MEDICAL COUNCIL (GMC)"
published: "2018-03-19"
---

# Customer Service Evaluation

Buyer: GENERAL MEDICAL COUNCIL (GMC)  
Current stage: Award  
OCID: ocds-b5fd17-e93a5678-8d38-4ca7-9421-aab00145da43

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e93a5678-8d38-4ca7-9421-aab00145da43)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e93a5678-8d38-4ca7-9421-aab00145da43.json)

## Summary

The General Medical Council (GMC) has completed a tender process for a contract entitled "Customer Service Evaluation," valued at £100,000. This procurement falls under the industry category of general management consultancy services and is situated in the North West and London regions of the United Kingdom. The procurement method employed was an open procedure, with the tender period closing on 13th September 2017. The awarded contract commenced on 31st October 2017 and is set to conclude on 30th October 2019.

This tender presents significant opportunities for businesses specialising in consultancy services focused on customer service evaluation and management. SMEs, in particular, may find this contract well-suited to their capabilities, especially those with experience in benchmarking and improving customer service processes. The appointed contractor, Cga, will have the responsibility of assessing GMC's customer service standards, offering a chance for other firms to showcase their expertise in similar projects for future tenders within public sector consultancy opportunities.

## Notice

GMC is seeking external support in evaluating the quality of our customer service. We have an immediate activity to evaluate the registration process for overseas doctors, but this is likely to repeated on other organisational processes. A summary of the main customer service interactions is included within this tender pack. For each evaluation, we will be seeking to benchmark our current standard of customer service and understand areas for improvement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/15ecb2f4-2039-4957-82d5-8401ad7fc7c7 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Mar 2018 |
| Submission deadline | 13 Sep 2017 |
| Future notice date | Not specified |
| Award date | 22 Oct 2017 |
| Contract period | 31 Oct 2017 - 30 Oct 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | £100,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GENERAL MEDICAL COUNCIL (GMC) |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M3 3AW |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | TLD North West (England), TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CGA |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79411000 - General management consultancy services

## Release History

- 19 Mar 2018 at 17:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/15ecb2f4-2039-4957-82d5-8401ad7fc7c7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/15ecb2f4-2039-4957-82d5-8401ad7fc7c7
  19th March 2018 - Awarded contract notice on Contracts Finder
- http://www.mytenders.org/search/show/search_view.aspx?ID=MAR153016
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.gmc-uk.org

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e93a5678-8d38-4ca7-9421-aab00145da43. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e93a5678-8d38-4ca7-9421-aab00145da43.json.