---
title: "Provision of CRM Tooling"
ocid: "ocds-b5fd17-e94698cc-8a5b-431f-9579-604ce8a132fe"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e94698cc-8a5b-431f-9579-604ce8a132fe"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e94698cc-8a5b-431f-9579-604ce8a132fe.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e94698cc-8a5b-431f-9579-604ce8a132fe.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DVLA - DRIVER & VEHICLE LICENSING AGENCY"
published: "2021-11-16"
---

# Provision of CRM Tooling

Buyer: DVLA - DRIVER & VEHICLE LICENSING AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-e94698cc-8a5b-431f-9579-604ce8a132fe

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e94698cc-8a5b-431f-9579-604ce8a132fe)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e94698cc-8a5b-431f-9579-604ce8a132fe.json)

## Summary

The procurement process involves the Driver & Vehicle Licensing Agency (DVLA) in Swansea, Wales, which has awarded a contract for the "Provision of CRM Tooling". This project falls under the software package and information systems industry classification. The award was made following a selective procurement method through a framework agreement, with the contract value amounting to £648,289. The contract period commenced on 27 October 2020 and concluded on 27 October 2021, while the relevant tender period closed on 31 July 2020.

This tender presents a significant opportunity for businesses specialising in software development and CRM solutions, particularly those with experience in public sector contracts. Large companies such as Bytes Software Services Ltd have already engaged successfully, indicating that businesses with a strong foothold in software systems and support could thrive in future bidding rounds in similar procurements. Companies looking to expand their offerings in the public sector should consider aligning their solutions with the needs demonstrated by DVLA’s procurement activities.

## Notice

Awarded contract for the Provision of CRM Tooling.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/22440ce6-21f8-4310-b7e8-3d7e52d867cd |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Nov 2021 |
| Submission deadline | 31 Jul 2020 |
| Future notice date | Not specified |
| Award date | 27 Oct 2020 |
| Contract period | 27 Oct 2020 - 27 Oct 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £648,289 |
| Lots value | Not specified |
| Awards value | £648,289 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DVLA - DRIVER & VEHICLE LICENSING AGENCY |
| Locality | SWANSEA |
| Post town | Swansea |
| Postcode | SA6 7JL |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL43 Swansea |
| Local authority | Swansea |
| Electoral ward | Mynydd-bach |
| Westminster constituency | Swansea West |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BYTES SOFTWARE SERVICES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 16 Nov 2021 at 13:04 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/22440ce6-21f8-4310-b7e8-3d7e52d867cd

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/22440ce6-21f8-4310-b7e8-3d7e52d867cd
  16th November 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9ad1ba0a-5198-4754-91ee-156170425d94
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/904764a2-cbac-42d8-9333-b6dcde9bf1dd
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e94698cc-8a5b-431f-9579-604ce8a132fe. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e94698cc-8a5b-431f-9579-604ce8a132fe.json.