---
title: "Provision of Customer Services Level 2 Apprenticeship for SEND learners"
ocid: "ocds-b5fd17-e968e20a-fe88-43c7-b4f3-cd4d42fdf03d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e968e20a-fe88-43c7-b4f3-cd4d42fdf03d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e968e20a-fe88-43c7-b4f3-cd4d42fdf03d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e968e20a-fe88-43c7-b4f3-cd4d42fdf03d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOMERSET COUNTY COUNCIL"
published: "2020-10-06"
---

# Provision of Customer Services Level 2 Apprenticeship for SEND learners

Buyer: SOMERSET COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-e968e20a-fe88-43c7-b4f3-cd4d42fdf03d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e968e20a-fe88-43c7-b4f3-cd4d42fdf03d)  
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## Summary

Somerset County Council is seeking a training provider to deliver a Level 2 Customer Services apprenticeship for Special Educational Needs and Disabilities (SEND) learners. This procurement falls under the education and training services industry category, with a total contract value of £45,000. The tender process has reached the award stage, finalised on 24th August 2020, following an initial tender period that concluded on 25th June 2020. The contract commenced on 1st September 2020 and will run until 30th November 2021, with services to be delivered in the South West region of the United Kingdom.

This tender presents a significant opportunity for educational and training organisations, particularly those specialising in apprenticeships for SEND learners. Businesses that focus on vocational training, especially in customer service, will find this contract aligns well with their expertise. Furthermore, small and medium-sized enterprises (SMEs) are encouraged to participate, as the procurement has been designed to support their involvement in public contracts, potentially fostering their growth and expansion in the training market.

## Notice

As part of Somerset County Council's (SCC) Apprenticeship Programme, a procurement exercise is required to contract with a training provider to deliver a new training cohort for 6-15 SEND apprentices in 2020. The cohort would be studying a Level 2 Customer Service Practitioner apprenticeship.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5dfec461-5c9f-4339-a661-c437173b9eb3 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Oct 2020 |
| Submission deadline | 25 Jun 2020 |
| Future notice date | Not specified |
| Award date | 23 Aug 2020 |
| Contract period | 31 Aug 2020 - 30 Nov 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £45,000 |
| Lots value | Not specified |
| Awards value | £45,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOMERSET COUNTY COUNCIL |
| Locality | TAUNTON |
| Post town | Taunton |
| Postcode | TA1 4DY |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK62 Somerset |
| Local authority | Somerset |
| Electoral ward | Bishop's Hull & Taunton West |
| Westminster constituency | Taunton and Wellington |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ROYAL MENCAP SOCIETY |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80000000 - Education and training services

## Release History

- 6 Oct 2020 at 12:04 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5dfec461-5c9f-4339-a661-c437173b9eb3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5dfec461-5c9f-4339-a661-c437173b9eb3
  6th October 2020 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.supplyingthesouthwest.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e968e20a-fe88-43c7-b4f3-cd4d42fdf03d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e968e20a-fe88-43c7-b4f3-cd4d42fdf03d.json.