---
title: "55up Technology Helpline - Digital Inclusion"
ocid: "ocds-b5fd17-e97d3f33-19ac-4f46-9a4a-3a0bf76c0f97"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e97d3f33-19ac-4f46-9a4a-3a0bf76c0f97"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e97d3f33-19ac-4f46-9a4a-3a0bf76c0f97.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e97d3f33-19ac-4f46-9a4a-3a0bf76c0f97.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LEIGHTON LINSLADE TOWN COUNCIL"
published: "2021-10-28"
---

# 55up Technology Helpline - Digital Inclusion

Buyer: LEIGHTON LINSLADE TOWN COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-e97d3f33-19ac-4f46-9a4a-3a0bf76c0f97

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## Summary

Leighton Linslade Town Council is seeking suppliers for the "55up Technology Helpline - Digital Inclusion" project, part of its strategic plan aimed at enhancing leisure opportunities for residents aged 55 and over. This tender falls under the services category, specifically focusing on technology support. The procurement process is currently at the award stage, with a total budget of £34,500 allocated for a two-year pilot scheme set to commence on 1st November 2021 and conclude on 31st October 2023. The tender period for this opportunity has already closed as of 25th August 2021.

This contract presents significant business growth opportunities for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in technology support, consultancy, and education services. Companies with expertise in providing remote or face-to-face assistance in digital literacy will be particularly well-suited to compete. The successful delivery of this pilot scheme could lead to contract extensions or new opportunities for suppliers, contingent on performance evaluations conducted by the Town Council.

## Notice

55up Technology Helpline - Digital Inclusion Specification Background to the Helpline Within the Town Council's five-year strategic plan 2021 - 2024, is the objective: No 27. Consider ways to support the increase in leisure opportunities for older people. This objective focuses on Parish residents aged 55yrs and up. A headline 'needs gap' identified by Leighton-Linslade Town Council when it carried out a community survey in 2020, was digital inclusion, or more accurately the current digital 'exclusion' of this age group. Covid-19 has shown us that supporting older people to use technology is fundamental to reducing their loneliness and the negative effects of increased isolation. In addition, concern over housebound individuals (who cannot or prefer not to leave their home) points to the increased importance of digital devices to help create or maintain connections with others, vital to their wellbeing. It is also recognised that many services are increasingly directing clients or customers to online communication and self-service portals. The Town Council seeks to address the issue by investing funds into the development and delivery of a 'technology helpline', as well as through face-to-face support, that assists those aged 55 and up to have the ability, skills set and confidence, to use digital devices. The development and delivery of this work will be outsourced and run as a pilot scheme for two years. Contract delivery performance, along with project evaluation will be of key interest for this pilot scheme to influence future delivery. This Technology Helpline is one of several initiatives being carried out under the project banner '55up' to support Parish residents who are over 55 years old. Overview of the 'Technology Helpline' A telephone 'helpline' to support those 55 years and over's technology needs. Details about each request for help will be obtained, and then directed to appropriate individuals in a pool of technology staff or volunteers, who (DBS checked) can then speak to the client directly to give them technology support, information and guidance. Who will run the helpline? The Town Council will commission this service to be run by an external organisation. The Town Council will expect quarterly project review meetings and will commission an independent evaluation on completion of the 2-year pilot. Budget available PS34,500 is being made available to cover the full cost of this pilot scheme for the first 2 years. The Town Council will carry out an independent evaluation of the pilot scheme towards the end of the 2 years. Should the project be successful, the Council will look to continue the project with a possible contact extension or new quotation opportunity. For further information or to submit a quote contact Sarah Jewell, Cultural & Economic Services Support Officer at sarahjewell@leightonlinslade-tc.gov.uk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/46ae3b79-74e2-454f-8aac-72decfe63741 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Oct 2021 |
| Submission deadline | 25 Aug 2021 |
| Future notice date | Not specified |
| Award date | 12 Sep 2021 |
| Contract period | 26 Oct 2021 - 31 Oct 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £34,500 |
| Lots value | Not specified |
| Awards value | £34,488 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEIGHTON LINSLADE TOWN COUNCIL |
| Locality | LEIGHTON BUZZARD |
| Post town | Luton |
| Postcode | LU7 1HD |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH25 Central Bedfordshire |
| Local authority | Central Bedfordshire |
| Electoral ward | Leighton-Linslade North |
| Westminster constituency | Dunstable and Leighton Buzzard |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CITIZENS ONLINE |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 50 - Repair and maintenance services
- 72 - IT services: consulting, software development, Internet and support
- 80 - Education and training services

### Codes

- 48200000 - Networking, Internet and intranet software package
- 48500000 - Communication and multimedia software package
- 50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
- 72600000 - Computer support and consultancy services
- 80400000 - Adult and other education services

## Release History

- 28 Oct 2021 at 14:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/46ae3b79-74e2-454f-8aac-72decfe63741
- 23 Aug 2021 at 07:44 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/1b80c048-560b-419c-90b2-4d0e271c47be
- 20 Jul 2021 at 13:19 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/1b80c048-560b-419c-90b2-4d0e271c47be

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/46ae3b79-74e2-454f-8aac-72decfe63741
  28th October 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/1b80c048-560b-419c-90b2-4d0e271c47be
  23rd August 2021 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f50f9f44-e6b7-4d17-8d29-21656693c912
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d85530ed-f7c3-410e-9b1b-7c798c894454
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b9243f3d-4b99-41e0-baa4-552a1305c080
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7a773c0d-20e7-4658-97a7-c7c74ad6eb64

## Notice URLs

- http://www.leightonlinslade-tc.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e97d3f33-19ac-4f46-9a4a-3a0bf76c0f97. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e97d3f33-19ac-4f46-9a4a-3a0bf76c0f97.json.