---
title: "Provision of Inbound Telephony Services"
ocid: "ocds-b5fd17-e99c9f91-7e37-46e4-acc1-fb298bf4dc17"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e99c9f91-7e37-46e4-acc1-fb298bf4dc17"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e99c9f91-7e37-46e4-acc1-fb298bf4dc17.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e99c9f91-7e37-46e4-acc1-fb298bf4dc17.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HS2"
published: "2024-11-11"
---

# Provision of Inbound Telephony Services

Buyer: HS2  
Current stage: Award  
OCID: ocds-b5fd17-e99c9f91-7e37-46e4-acc1-fb298bf4dc17

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## Summary

High Speed Two (HS2) Ltd has concluded a public procurement process for the provision of Inbound Telephony Services, awarded to Vodafone Limited. This contract, classified under the telecommunications network industry category (CPV code 32412100), involves the supply of a free phone line service for HS2 Ltd over a 24-month period, starting 4th November 2024, with an option for extension. The procurement process moved through the Tender stage and resulted in an award announced on 11th November 2024. The contract value is £40,000, and the services will be rendered across the United Kingdom and internationally, including British Overseas Territories, Channel Islands, Europe, Isle of Man, and the Rest of the World. The selective procurement method was utilized, specifically through a call-off from a framework agreement.

This tender provides significant growth opportunities for businesses involved in telecommunications services. Large enterprises with the capacity to handle extensive inbound telephony services across multiple locations would find this contract especially suitable. Vodafone Limited, as the supplier, demonstrates that having a robust infrastructure and a proven track record in telecommunication services can be advantageous in winning such contracts. Organisations aiming to expand their service offerings to public infrastructure projects like HS2 can leverage similar opportunities to enhance their portfolios and expand their market presence.

## Notice

HS2 Ltd have procured a contract for the provision of Inbound Telephone Services to provide HS2 Ltd's free phone line for a period of 24 months with an optional extension period.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/21d7dfd9-8a46-4f47-b3e8-50975a189dd3 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Nov 2024 |
| Submission deadline | 9 Sep 2024 |
| Future notice date | Not specified |
| Award date | 8 Sep 2024 |
| Contract period | 4 Nov 2024 - 3 Nov 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £40,000 |
| Lots value | Not specified |
| Awards value | £40,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HS2 |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B4 6GA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VODAFONE |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32412100 - Telecommunications network

## Release History

- 11 Nov 2024 at 17:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/21d7dfd9-8a46-4f47-b3e8-50975a189dd3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/21d7dfd9-8a46-4f47-b3e8-50975a189dd3
  11th November 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e99c9f91-7e37-46e4-acc1-fb298bf4dc17. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e99c9f91-7e37-46e4-acc1-fb298bf4dc17.json.