---
title: "GB-High Wycombe: FOI and compliants handling system"
ocid: "ocds-b5fd17-e9abf7f1-7642-4cdd-8474-0458d8f1842a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e9abf7f1-7642-4cdd-8474-0458d8f1842a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e9abf7f1-7642-4cdd-8474-0458d8f1842a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e9abf7f1-7642-4cdd-8474-0458d8f1842a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WYCOMBE DISTRICT COUNCIL"
published: "2017-04-24"
---

# GB-High Wycombe: FOI and compliants handling system

Buyer: WYCOMBE DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-e9abf7f1-7642-4cdd-8474-0458d8f1842a

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## Summary

The Wycombe District Council has completed a procurement process for an information request (FOI) and complaint handling system, titled "GB-High Wycombe: FOI and complaints handling system". This contract falls under the services industry category, with a total contract value of £20,320. The procurement was conducted using an open procedure, and the tender period closed on 21st April 2017. The contract is set to commence on 18th July 2017 and will run until 17th July 2020, with delivery expected in the South East of the United Kingdom.

This tender presents a valuable opportunity for businesses specialising in software solutions, particularly those offering pre-existing products that may require some customisation. Companies capable of providing systems for logging, monitoring, and reporting on information requests and complaints will find this contract particularly relevant. Firms that can also demonstrate innovative approaches to performance tracking and compliance may enhance their competitiveness for future contracts with the Wycombe District Council and similar organisations.

## Notice

Wycombe District Council is looking for an information request (FOI) and complaint handling system. The purpose of the system is to log, monitor and generate reports on a range of information requests: FOI, EIR DSAR, s29/35 and also complaints, compliments and comments which we receive in a variety of ways; directly via a web form, email and post. We are also interested in any additional opportunities that a solution may present such as publication of performance against targets and geography area/place, publication of requests and responses (disclosure logs) reporting on risks associated with non-compliance, analysis of trends to support pro-active publication of information and pre-empt complaints. The Council is seeking quotes from contractors who can supply an existing "off the shelf" system, and while we would expect a degree of customisation, we are not looking to develop a bespoke system from scratch

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/747c9dde-0033-4b7b-83b6-a19d13890abf |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Apr 2017 |
| Submission deadline | 21 Apr 2017 |
| Future notice date | Not specified |
| Award date | 20 Apr 2017 |
| Contract period | 17 Jul 2017 - 17 Jul 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £20,320 |
| Lots value | Not specified |
| Awards value | £20,320 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WYCOMBE DISTRICT COUNCIL |
| Locality | HIGH WYCOMBE |
| Post town | Hemel Hempstead |
| Postcode | HP11 1BB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ13 Buckinghamshire |
| Local authority | Buckinghamshire |
| Electoral ward | Abbey |
| Westminster constituency | Wycombe |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IDEAGEN |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48780000 - System, storage and content management software package

## Release History

- 24 Apr 2017 at 07:39 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/747c9dde-0033-4b7b-83b6-a19d13890abf

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/747c9dde-0033-4b7b-83b6-a19d13890abf
  24th April 2017 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=248916924
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e9abf7f1-7642-4cdd-8474-0458d8f1842a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e9abf7f1-7642-4cdd-8474-0458d8f1842a.json.