---
title: "CRM and Media Monitoring Service"
ocid: "ocds-b5fd17-e9b2b1a7-166b-409b-b700-67f9639bfc12"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e9b2b1a7-166b-409b-b700-67f9639bfc12"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e9b2b1a7-166b-409b-b700-67f9639bfc12.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e9b2b1a7-166b-409b-b700-67f9639bfc12.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "COMPETITION AND MARKETS AUTHORITY"
published: "2022-09-13"
---

# CRM and Media Monitoring Service

Buyer: COMPETITION AND MARKETS AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-e9b2b1a7-166b-409b-b700-67f9639bfc12

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e9b2b1a7-166b-409b-b700-67f9639bfc12)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e9b2b1a7-166b-409b-b700-67f9639bfc12.json)

## Summary

The Competition and Markets Authority has awarded a contract for the provision of a Customer Relation Management tool and Media Monitoring Services. The contract, titled "CRM and Media Monitoring Service," falls under the services category with a contract value of £250,400 GBP. The procurement method used was selective, with a tender period ending on March 2, 2020, and a contract period starting on May 1, 2020, and ending on April 30, 2022, at a location in London with postal code E14 4QZ.

This tender presents an opportunity for businesses to provide Customer Relation Management and Media Monitoring Services to the public sector. Companies offering research services and with experience in large-scale service provision may be well-suited to compete. The Competition and Markets Authority has initiated this procurement process, and the contract period extends until April 30, 2022, providing a clear timeline for interested businesses.

## Notice

The provision of Customer Relation Management tool and Media Monitoring Services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/613d75ed-f0a6-4e89-b5fb-dce120a3d2b8 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Sep 2022 |
| Submission deadline | 2 Mar 2020 |
| Future notice date | Not specified |
| Award date | 6 Apr 2020 |
| Contract period | 30 Apr 2020 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £277,400 |
| Lots value | Not specified |
| Awards value | £277,400 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COMPETITION AND MARKETS AUTHORITY |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4QZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACCESS INTELLIGENCE MEDIA & COMMUNICATIONS LTD (T/A VUELIO |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 13 Sep 2022 at 14:37 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/613d75ed-f0a6-4e89-b5fb-dce120a3d2b8
- 23 May 2022 at 10:10 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/613d75ed-f0a6-4e89-b5fb-dce120a3d2b8
- 13 May 2021 at 16:15 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/613d75ed-f0a6-4e89-b5fb-dce120a3d2b8
- 6 Apr 2020 at 09:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/613d75ed-f0a6-4e89-b5fb-dce120a3d2b8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/613d75ed-f0a6-4e89-b5fb-dce120a3d2b8
  13th September 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e9b2b1a7-166b-409b-b700-67f9639bfc12. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e9b2b1a7-166b-409b-b700-67f9639bfc12.json.