---
title: "GB-london: E-CRM Specialist"
ocid: "ocds-b5fd17-e9b6c9a7-6d10-4346-8b15-354911e4ba5f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e9b6c9a7-6d10-4346-8b15-354911e4ba5f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e9b6c9a7-6d10-4346-8b15-354911e4ba5f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e9b6c9a7-6d10-4346-8b15-354911e4ba5f.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "NATIONAL MARITIME MUSEUM"
published: "2019-01-30"
---

# GB-london: E-CRM Specialist

Buyer: NATIONAL MARITIME MUSEUM  
Current stage: Tender  
OCID: ocds-b5fd17-e9b6c9a7-6d10-4346-8b15-354911e4ba5f

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## Summary

The National Maritime Museum is currently undertaking a tender for an E-CRM Specialist to enhance the integration of their ticketing system, Galaxy, with the Dynamics CRM system. This open procurement process is in the planning stage and the deadline for submission is set for 8th February 2019. The procurement falls under the services category, specifically focused on Customer Relation Management software development services, with a total budget of £25,000 and a minimum contract value of £10,000. The contract is expected to start on 20th February 2019 and conclude by 15th June 2019, with delivery addresses across various locations including the UK and other territories.

This tender presents a significant opportunity for small and medium enterprises (SMEs) that specialise in software development and customer relationship management systems. The work aims to create a more automated and effective approach to e-CRM, which could lead to long-term partnerships with the National Maritime Museum or similar institutions. Businesses with experience in data integration and CRM services would be particularly well-suited to compete for this contract, allowing them to expand their client base and enhance their service offerings in the public sector.

## Notice

RMG recently introduced a new ticketing system, Galaxy, to manage our admissions and membership sales. Alongside this we have licensed an integrated CRM system - Dynamics. We would now like to unlock the potential of the Galaxy/Dynamics integration as well as build a platform for wider data integration within Dynamics in order to move towards a more coherent, automated, targeted and ultimately effective approach to e-CRM. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c4fc7eab-8c21-4fd6-8f5c-a971ceef336d |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Jan 2019 |
| Submission deadline | 8 Feb 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 20 Feb 2019 - 15 Jun 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £25,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL MARITIME MUSEUM |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE10 9NF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI51 Bexley and Greenwich |
| Local authority | Greenwich |
| Electoral ward | Greenwich Park |
| Westminster constituency | Greenwich and Woolwich |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212445 - Customer Relation Management software development services

## Release History

- 30 Jan 2019 at 14:41 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c4fc7eab-8c21-4fd6-8f5c-a971ceef336d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c4fc7eab-8c21-4fd6-8f5c-a971ceef336d
  30th January 2019 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=373861782
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e9b6c9a7-6d10-4346-8b15-354911e4ba5f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e9b6c9a7-6d10-4346-8b15-354911e4ba5f.json.