---
title: "The Provision of an Automated Contact Solution"
ocid: "ocds-b5fd17-e9c1429c-4cd9-43d2-8186-200f649bea9d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e9c1429c-4cd9-43d2-8186-200f649bea9d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e9c1429c-4cd9-43d2-8186-200f649bea9d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e9c1429c-4cd9-43d2-8186-200f649bea9d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "YOUR HOMES NEWCASTLE LTD"
published: "2018-07-17"
---

# The Provision of an Automated Contact Solution

Buyer: YOUR HOMES NEWCASTLE LTD  
Current stage: Award  
OCID: ocds-b5fd17-e9c1429c-4cd9-43d2-8186-200f649bea9d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e9c1429c-4cd9-43d2-8186-200f649bea9d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e9c1429c-4cd9-43d2-8186-200f649bea9d.json)

## Summary

Your Homes Newcastle Ltd is seeking a competent provider for "The Provision of an Automated Contact Solution" to enhance customer contact capabilities for both Your Homes Newcastle and Leazes Homes Limited. The procurement falls within the goods category and is classified under business transaction and personal business software. The procurement method utilised is an open procedure, and tenders were accepted until 9 February 2018. The awarded contract, valued at £597,000, is active from 1 August 2018 through to 31 July 2023 and is located in the North East of England.

This tender presents significant opportunities for businesses, especially small and medium-sized enterprises (SMEs) experienced in providing cloud-based contact solutions and communication software. Companies that specialise in adaptable technology capable of managing customer interactions across different platforms would be particularly well-suited to compete. Engaging in this procurement could enable businesses to not only secure a lucrative contract but also expand their footprint within the public sector.

## Notice

Your Homes Newcastle wishes to procure a competent provider to supply an automated, cloud-based, contact solution that operates independently across various systems, for both Your Homes Newcastle and, Leazes Homes Limited. We are seeking relevant, complete tenders for the provision of a specialist solution to enable us to establish effective Customer contact on behalf of both Your Homes Newcastle and Leazes Homes. The required solution should intelligently interpret data and signpost the Customer call to the appropriate service area. Additional information: Project ID Reference: DN315798 - In order to download and view all tender documents you have to be registered with the NEPO 'Pro-Contract' web-portal. If you are not registered, this can be done by following the link address provided (https ://procontract.due-north.com/login). For transparency and fairness, ALL questions and queries relating to this procurement opportunity MUST be raised through the 'Messaging' section relating to this specific procurement opportunity (on the NEPO web-portal) and not direct to the e-mail contact details provided within this Contract Finder notice.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/27448ebf-0b04-4753-85db-0a77b754e439 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Jul 2018 |
| Submission deadline | 9 Feb 2018 |
| Future notice date | Not specified |
| Award date | 1 Apr 2018 |
| Contract period | 31 Jul 2018 - 31 Jul 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £550,000 |
| Lots value | Not specified |
| Awards value | £597,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | YOUR HOMES NEWCASTLE LTD |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE7 7LX |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Dene & South Gosforth |
| Westminster constituency | Newcastle upon Tyne North |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOICESCAPE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48400000 - Business transaction and personal business software package
- 48500000 - Communication and multimedia software package

## Release History

- 17 Jul 2018 at 12:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/27448ebf-0b04-4753-85db-0a77b754e439
- 3 Jan 2018 at 11:10 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6f906359-c7f9-4333-b4a5-226c1172f26c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/27448ebf-0b04-4753-85db-0a77b754e439
  17th July 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/6f906359-c7f9-4333-b4a5-226c1172f26c
  3rd January 2018 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d72ffd71-8227-421a-bd63-d48b7f8439a2
  Specification Document
- https://procontract.due-north.com/login
  Pro-Contract; NEPO web-portal

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e9c1429c-4cd9-43d2-8186-200f649bea9d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e9c1429c-4cd9-43d2-8186-200f649bea9d.json.