---
title: "Complaints Handling Review"
ocid: "ocds-b5fd17-e9e45283-f1f7-4c62-860c-0c244570e1f7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e9e45283-f1f7-4c62-860c-0c244570e1f7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e9e45283-f1f7-4c62-860c-0c244570e1f7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e9e45283-f1f7-4c62-860c-0c244570e1f7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STUDENT LOANS COMPANY LIMITED"
published: "2018-02-16"
---

# Complaints Handling Review

Buyer: STUDENT LOANS COMPANY LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-e9e45283-f1f7-4c62-860c-0c244570e1f7

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e9e45283-f1f7-4c62-860c-0c244570e1f7)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e9e45283-f1f7-4c62-860c-0c244570e1f7.json)

## Summary

The public procurement process for the "Complaints Handling Review" was conducted by the Student Loans Company Limited, located in Glasgow, Scotland. This procurement falls under the category of accounting, auditing, and fiscal services and was initiated via a request for quotation. The tender period concluded on 21st September 2017, with the contract awarded on 3rd November 2017, and the contract effective from 20th December 2017 until 19th December 2018. The total contract value amounted to £60,000.

This contract presents an opportunity for businesses in the accounting and auditing sector to engage with the Student Loans Company Limited, which handles substantial public sector contracts. Companies specialising in complaints handling and review processes, especially those with experience in public sector engagements, would be well-suited to compete for future tenders of this nature. The experience with large-scale service provisions can enhance prospects for business growth in this field.

## Notice

Contract Award - Complaints Handling Review

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9900be3a-a75e-4f9e-becf-4007ac08ae56 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Request for Quotation |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Feb 2018 |
| Submission deadline | 21 Sep 2017 |
| Future notice date | Not specified |
| Award date | 3 Nov 2017 |
| Contract period | 20 Dec 2017 - 19 Dec 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £32,600 |
| Lots value | Not specified |
| Awards value | £60,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STUDENT LOANS COMPANY LIMITED |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 7JD |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HUNTSWOOD CTC |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79200000 - Accounting, auditing and fiscal services

## Release History

- 16 Feb 2018 at 15:56 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9900be3a-a75e-4f9e-becf-4007ac08ae56

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9900be3a-a75e-4f9e-becf-4007ac08ae56
  16th February 2018 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.slc.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e9e45283-f1f7-4c62-860c-0c244570e1f7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e9e45283-f1f7-4c62-860c-0c244570e1f7.json.