---
title: "Provision of Contact Centre Modernisation - Extra Bots"
ocid: "ocds-b5fd17-ea28a7f8-2fbd-4ed3-8bd1-23adcdef0f09"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ea28a7f8-2fbd-4ed3-8bd1-23adcdef0f09"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ea28a7f8-2fbd-4ed3-8bd1-23adcdef0f09.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ea28a7f8-2fbd-4ed3-8bd1-23adcdef0f09.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DVLA - DRIVER & VEHICLE LICENSING AGENCY"
published: "2022-02-18"
---

# Provision of Contact Centre Modernisation - Extra Bots

Buyer: DVLA - DRIVER & VEHICLE LICENSING AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-ea28a7f8-2fbd-4ed3-8bd1-23adcdef0f09

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ea28a7f8-2fbd-4ed3-8bd1-23adcdef0f09)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ea28a7f8-2fbd-4ed3-8bd1-23adcdef0f09.json)

## Summary

The procurement process involves the DVLA - Driver & Vehicle Licensing Agency, which has completed a tender titled "Provision of Contact Centre Modernisation - Extra Bots." This initiative falls under the software package and information systems industry category and is located in Swansea, Wales. The tender was conducted via a selective procurement method as a call-off from a framework agreement, and the contract was awarded on 31 January 2022, with a value of £366,127.20. The contract period extends from 31 January 2022 to 30 September 2022.

This tender represents a significant opportunity for businesses specialising in software development and information systems, particularly those with expertise in contact centre modernisation and automation technologies. Companies that focus on innovative technological solutions and have the capacity to meet specific requirements outlined by the DVLA would be well-suited to compete in future tenders within this domain, promoting potential growth and expansion in their operations.

## Notice

Provision of Contact Centre Modernisation - Extra Bots

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4ce2f0fb-333f-46fc-8997-446479a01e3e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Feb 2022 |
| Submission deadline | 25 Jan 2022 |
| Future notice date | Not specified |
| Award date | 31 Jan 2022 |
| Contract period | 31 Jan 2022 - 30 Sep 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £366,127 |
| Lots value | Not specified |
| Awards value | £366,127 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DVLA - DRIVER & VEHICLE LICENSING AGENCY |
| Locality | SWANSEA |
| Post town | Swansea |
| Postcode | SA6 7JL |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL43 Swansea |
| Local authority | Swansea |
| Electoral ward | Mynydd-bach |
| Westminster constituency | Swansea West |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | XMA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 18 Feb 2022 at 09:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4ce2f0fb-333f-46fc-8997-446479a01e3e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4ce2f0fb-333f-46fc-8997-446479a01e3e
  18th February 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6113fde3-762f-4fcd-942d-9a8695cc640c
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/bf6bfc7c-1004-4610-9a65-6e3b3ba44291
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ea28a7f8-2fbd-4ed3-8bd1-23adcdef0f09. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ea28a7f8-2fbd-4ed3-8bd1-23adcdef0f09.json.