--- title: "Supply of Out of Hours Emergency Call Handling Services" ocid: "ocds-b5fd17-ea3c8eff-384e-4f2c-9640-add5ad365dc5" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ea3c8eff-384e-4f2c-9640-add5ad365dc5" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ea3c8eff-384e-4f2c-9640-add5ad365dc5.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-ea3c8eff-384e-4f2c-9640-add5ad365dc5.json" source: "Contracts Finder" current_stage: "Award" buyer: "BROMFORD HOUSING GROUP LIMITED" published: "2017-02-17" --- # Supply of Out of Hours Emergency Call Handling Services Buyer: BROMFORD HOUSING GROUP LIMITED Current stage: Award OCID: ocds-b5fd17-ea3c8eff-384e-4f2c-9640-add5ad365dc5 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ea3c8eff-384e-4f2c-9640-add5ad365dc5) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ea3c8eff-384e-4f2c-9640-add5ad365dc5.json) ## Summary Bromford Housing Group Limited is conducting a public procurement process for the "Supply of Out of Hours Emergency Call Handling Services". This tender, classified under the CPV code for call centre services, is part of an open procurement method intended for interested suppliers. The procurement stage has been completed, with the contract period commencing on 7th February 2017 and concluding on 6th February 2022. The tender was due to close on 5th December 2016. Bromford Housing Group Limited, a central purchasing body located at One Exchange Court, Wolverhampton, operates various entities focused on community benefit. This contract presents a significant opportunity for businesses specialising in call centre services, particularly larger firms and SMEs with relevant experience in emergency call handling. Companies that are well-versed in providing swift and reliable customer support services are ideally positioned to compete. Given Bromford's established reputation and their commitment to community services, suppliers that align with their values and have proven capabilities in similar service areas may find substantial growth potential through this engagement. ## Notice Bromford Housing Group Limited, (Parent of the Group) as a central purchasing body on behalf of itself and any of its current or future entities and subsidiaries (together "Bromford") wishes to invite interested companies ("Suppliers") to participate in a procurement process to award a Contract for the reliable Supply of Out of Hours Emergency Call Handling Services. Bromford Housing Group Limited is a Registered Society incorporated under the Co-operative and Community Benefit Societies Act 2014 (no. 29996R) and whose registered office is at One Exchange Court, Brabourne Avenue, Wolverhampton Business Park, Wolverhampton WV10 6AU. The current operating entities and subsidiaries of Bromford Housing Group Limited are: Bromford Housing Association Limited, a Charitable Community Benefit Society incorporated under the Co-operative and Community Benefit Societies Act 2014 (FCA registered number: 7106); Bromford Home Ownership Limited, a Registered Society under the Co-operative and Community Benefit Societies Act 2014 (FCA registered number: 29991R); Bromford Assured Homes Limited, a Private Limited Company, incorporated under the Companies Act 2006 (registered number: 02677730); Bromford Developments Limited, a Private Limited Company, incorporated under the Companies Act 2006 (registered number: 06507824); Street Services Limited, a Private Limited Company, incorporated under the Companies Act 2006 (registered number: 03711394); Riverside Mews Management Company Limited, a Private Limited Company, incorporated under the Companies Act 2006 (registered number: 02953846); Strand Services (Whitchurch) Limited, a Private Limited Company, incorporated under the Companies Act 2006 (registered number: 02645753). Bromford Housing Group Limited also has three dormant entities / subsidiaries as follows:- Project Note Limited, a Private Limited Company, incorporated under the Companies Act 2006 (registered number: 03716147); Bromford Carinthia Homes Limited, a Private Limited Company, incorporated under the Companies Act 2006 (registered number:02625632) Queen Street Management Company (Lichfield) Limited, a Private Limited Company, incorporated under the Companies Act 2006 (registered number: 01764379). ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d8f5d604-73a5-4ccd-9101-3053a5ea62e1 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 17 Feb 2017 | | Submission deadline | 5 Dec 2016 | | Future notice date | Not specified | | Award date | 6 Jan 2017 | | Contract period | 7 Feb 2017 - 6 Feb 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | £350,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BROMFORD HOUSING GROUP LIMITED | | Locality | WOLVERHAMPTON | | Post town | Wolverhampton | | Postcode | WV10 6AU | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG39 Wolverhampton | | Local authority | Wolverhampton | | Electoral ward | Bushbury North | | Westminster constituency | Wolverhampton North East | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | NATIONWIDE PROPERTY ASSISTANCE | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79512000 - Call centre ## Release History - 17 Feb 2017 at 11:29 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d8f5d604-73a5-4ccd-9101-3053a5ea62e1 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/d8f5d604-73a5-4ccd-9101-3053a5ea62e1 17th February 2017 - Awarded contract notice on Contracts Finder ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ea3c8eff-384e-4f2c-9640-add5ad365dc5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ea3c8eff-384e-4f2c-9640-add5ad365dc5.json.