--- title: "Telephony - Single Unified Contact Centre Solution" ocid: "ocds-b5fd17-ea4cd40c-46aa-4cd5-9c39-6b7803edae7d" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ea4cd40c-46aa-4cd5-9c39-6b7803edae7d" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ea4cd40c-46aa-4cd5-9c39-6b7803edae7d.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-ea4cd40c-46aa-4cd5-9c39-6b7803edae7d.json" source: "Contracts Finder" current_stage: "Planning" buyer: "YORKSHIRE HOUSING LIMITED" published: "2023-08-21" --- # Telephony - Single Unified Contact Centre Solution Buyer: YORKSHIRE HOUSING LIMITED Current stage: Planning OCID: ocds-b5fd17-ea4cd40c-46aa-4cd5-9c39-6b7803edae7d [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ea4cd40c-46aa-4cd5-9c39-6b7803edae7d) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ea4cd40c-46aa-4cd5-9c39-6b7803edae7d.json) ## Summary The public procurement process for the "Telephony - Single Unified Contact Centre Solution" tender initiated by Yorkshire Housing Limited involves seeking a SaaS-based telephony solution that integrates with their Salesforce CRM system for service cloud voice implementation. The deadline for engagement and submission of solutions is extended to 17.00 on Thursday 24th August 2023. The tender is at the planning stage and falls under the industry category of radio, television, communication, telecommunication, and related equipment. The procurement is located in Leeds, United Kingdom. This tender presents an opportunity for businesses providing telephony and telecommunications services to compete for the contract with Yorkshire Housing Limited. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate. Businesses offering solutions that seamlessly integrate with Salesforce for front-office staff and can leverage Microsoft Teams for contact centre functionality will be well-suited for this tender. The delivery address postcode for the procurement is LS10 1FB. ## Notice At Yorkshire Housing (YH), our business strategy is our roadmap into the future and is driven by our ambition to be customer obsessed. To provide homes and places to be proud of. We want to be Pre-emptive to shift dealing with issues before they happen and at Yorkshire Housing we're transforming the way we operate. We're levering new technologies to deliver a pre-emptive customer experience and creating an innovative environment for colleagues. It's a big change and it's really exciting. We've started on our journey to develop and roll out Salesforce across YH. It's the first big step in our bid to revolutionise our customer and colleague experience. Further information about us can be found here: https://www.yorkshirehousing.co.uk/ To help us with this, we are seeking a SaaS based telephony solution which will also integrate with our Salesforce CRM system for the implementation of service cloud voice. The solution must have a strong proven track record of integrating seamlessly with Salesforce for our front-office staff, as well as the capability to leverage Microsoft Teams as a softphone to provide contact centres functionality for our back office staff. A summary of our requirements is shown in the attachment to this notice. If you have a solution that you think meets these requirements, please send us the details along with an estimated cost for budgetary purposes. We will then use this information to formulate our Invitation to Tender. Your response should be sent to YHtenders@yorkshirehousing.co.uk by 17.00 on Tuesday 22nd August 2023. **PLEASE NOTE, DEADLINE NOW EXTENDED TO 17.00 THURSDAY 24th AUGUST.** ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/83534deb-5edf-41db-9dae-2aad07fc5c60 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 21 Aug 2023 | | Submission deadline | Not specified | | Future notice date | 24 Aug 2023 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | YORKSHIRE HOUSING LIMITED | | Locality | LEEDS | | Post town | Leeds | | Postcode | LS10 1FB | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE42 Leeds | | Local authority | Leeds | | Electoral ward | Hunslet & Riverside | | Westminster constituency | Leeds South | | Delivery location | Not specified | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 64 - Postal and telecommunications services ### Codes - 32000000 - Radio, television, communication, telecommunication and related equipment - 64200000 - Telecommunications services ## Release History - 21 Aug 2023 at 15:46 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/83534deb-5edf-41db-9dae-2aad07fc5c60 - 21 Aug 2023 at 15:29 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/83534deb-5edf-41db-9dae-2aad07fc5c60 - 21 Aug 2023 at 15:04 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/83534deb-5edf-41db-9dae-2aad07fc5c60 - 21 Aug 2023 at 14:23 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/83534deb-5edf-41db-9dae-2aad07fc5c60 - 21 Aug 2023 at 12:35 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/83534deb-5edf-41db-9dae-2aad07fc5c60 - 21 Aug 2023 at 12:05 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/83534deb-5edf-41db-9dae-2aad07fc5c60 - 17 Aug 2023 at 15:05 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/83534deb-5edf-41db-9dae-2aad07fc5c60 - 16 Aug 2023 at 15:16 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/83534deb-5edf-41db-9dae-2aad07fc5c60 - 15 Aug 2023 at 16:21 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/83534deb-5edf-41db-9dae-2aad07fc5c60 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/83534deb-5edf-41db-9dae-2aad07fc5c60 21st August 2023 - Early engagement notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/2d15e6a3-5618-4936-9739-ddb3a0cf47a5 High Level Requirements - https://www.contractsfinder.service.gov.uk/Notice/Attachment/f3fbb7b6-19c4-46f0-ad5b-898d1c39353a Clarifications 01 - 05 issued 16.08.23 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/9c24d613-46da-4cb2-894a-52fc7559233e Clarifications 06 - 08 issued 17/08/23 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/46985019-c7f5-4618-9d02-308778a0e213 Clarifications 09 - 15 issued 21.08.23 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/b5ded641-3cbc-49ea-a0ce-fbd753f8209e Clarifications 09 - 15 issued 21.08.23 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/bdd8a3c8-1496-4073-b206-4800dead7e59 Clarifications 16 - 17 issued 21.08.23 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/0cd1335b-95a9-46cf-81ad-d1a140bee9f3 Clarifications 16 - 17 issued 21/08/23 ## Notice URLs - https://www.yorkshirehousing.co.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ea4cd40c-46aa-4cd5-9c39-6b7803edae7d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ea4cd40c-46aa-4cd5-9c39-6b7803edae7d.json.